E-commerce development & operations specialist- 1 year

☞ Baume & Mercier

View: 136

Update day: 03-04-2024

Location: Meyrin Genève GE

Category: Export / Import

Industry:

Job type: CDD

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Job content

Code de référence: 89742
E-COMMERCE DEVELOPMENT & OPERATIONS SPECIALIST- 1 YEAR
Meyrin, GE, CH
Fixed Term

Baume & Mercier, Maison d’Horlogerie depuis 189 ans, propose son savoir-faire horloger au travers de montres sobres et élégantes, rythmé par la devise de ses fondateurs : « N’accepter que la perfection pour n’offrir que des montres de la plus haute qualité. » Les collections actuelles incluent Clifton, s’adressant aux hommes modernes urbains et sportifs, les intemporelles Classima et les montres de formes Hampton. Pour en savoir plus, visitez le site Internet Baume & Mercier : www.baume-et-mercier.com

The e-commerce development & operations specialist will help the Digital team to develop and support the ecommerce operations activities. His/her role will be transversal, working very closely with all team members of the Digital department but also with other teams such as supply chain, marketing, markets, client service centers (CRC).


The Client Relations Centers (CRC), which serve as a communication and sales platforms, handle all end-client inquiries for our Maisons from pre-sales to after-sales activities through multiple communication channels including phone, email, social media. These platforms are managed by the Group and function as an important enabler of the Omni channel experience by bridging the online and offline worlds for a seamless customer experience.


The e-commerce development & operations specialist will support day-to-day management of the international CRC platforms and will work on improvement initiatives related to the business process, the systems and the people.


Operational tasks:

  • Ecommerce orders follow-up in collaboration with Client Relationship Centre (CRC), Fraud & Payment, Finance, Logistics, Operations & Systems Support.
  • Support the CRCs by providing brand, product, marketing & communication and after-sales updates.
  • High value timepieces stock management through our different ecommerce channels
  • HQ contact for ad hoc requests management in coordination with our international markets.
  • Maintenance of global e-Boutique sale supports (E-mail content, Conditions of Sale, Stationery & Brand Packaging)

Strategic tasks:

  • Supervise and oversee CRC metrics from a global standpoint. Ensure we have a solid baseline to measure performance and proactively make recommendations for continuous improvement.
  • Support or lead the execution of various e-commerce projects related to CRC and digital operations.
  • Conduct benchmarks of customer relationship and supply chain approaches across luxury brands.

Profile

  • Natural ability to communicate and be customer focused
  • Be proactive in issues solving
  • Sales, service and result oriented
  • Proficiency with and interest for IT systems, working knowledge of SAP

This position is a 12 month contract starting as soon as possible

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Deadline: 18-05-2024

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