eCommerce Operations Manager

Job content

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers’ own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit .

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on .

Position Snapshot

Location: La Tour-de-Peilz, Switzerland
Company: Nespresso Switzerland
Act. Rate: Full-Time
Type of contact: 6 month’s defined contract: September 2021 to February 2022

Modern "smart office" locations providing agile & collaborative workspaces
Dynamic international working environment

Position Summary

As an eCommerce Operations Manager , you will manage the day-to-day activities of the eCommerce boutiques (Responsive Website & mobile applications) by ensuring eCommerce boutiques provide the best user experience to convert visitors into satisfied customers and contributing to the overall objective of providing best-in-class digital user experience across eCommerce boutiques. You will also manage a team dedicated to the eCommerce boutiques (eMerchandising Coordinators, UX & SEO Project Manager & Insights Coordinator).

A Day in the Life of an eCommerce Operations Manager

• Ensure brand consistency of digital experiences delivered on all digital boutiques
• Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
• Coordinate the integration of all product launches and digital campaigns into the content management systems (copy, visuals, banners...) for both global and local campaigns
• Manage planning of activities & resources, ensuring enough time for set-up, test and final publishing
• Support all other departments to implement their projects that have an online dimension
• Monitor digital KPIs with a strong focus on Sales, and Customer Experience
• Build Insights on Online Customer Journey and turn them into actions from merchandising optimizations to maximize channel performance through A/B tests activities and personalization
• Lead a strong team where all members collaborate effectively and understand their shared goals and purpose
• Monitor individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
• Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
  
  

What Will Make You Successful

• Business Degree
• 4 years’ experience in Digital & eCommerce platforms
• Experience in direct on-line sales management
• Previous experience in people management
• Understanding of the online acquisition activities and their impact on eCommerce sites
• Fluent in English and French or German