Job type: Full-time

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Johnson & Johnson is currently recruiting an EMEA Network Operations Analyst. This position is located in Gubelstrasse, Zug, Switzerland.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world’s most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world’s most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day.  Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world’s most pressing health issues.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.  

It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes. 

Role & Responsibilities

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.  

This role assists with operational management and support of global network services within the region. This role assists with day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers and key vendors within the region as well as the globe per a follow-the-sun support model. Additionally, this role will assist with key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management.

This role will help build and maintain business relationships and remediate any escalations.

Key Responsibilities
  • Assist with the overall operational management of data network and voice services in the region. This includes tracking network performance and capacity as well as making recommendations to improve site health. Assist with key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management. Receives escalations and manages issues.
  • Utilize advanced analytics for continuous improvement and ensure best-in-class network performance through proactive and predictive network monitoring and controls. This includes the management of the operational technologies, tools, metrics, and processes required to support the network domain.
  • Track regional network performance and capacity and make recommendations. Provide input for operational metrics and dashboards. Closely partner with engineering and deployment teams to ensure feedback and input of regional-specific requirements.
  • Fosters and maintains relationships with Business IT units to understand and respond to operational needs. Coordinate site health assessments and manage remediation of network infrastructure opportunities.
  • Provide input for the development of operational ITIL standards, policies, and guidelines
  • Ensure service acceptance for deployed infrastructure
  • Assist with directing suppliers to maintain SLAs
  • TAO for operations servers/apps

Qualifications
  • BA/BS required and a degree in STEM field preferred
  • 4+ years of relevant technology experience
  • Experience managing complex Network infrastructure within data centers and remote locations, unified communication technology, and call center operations
  • Technical knowledge and experience with converged infrastructure, switching/routing in a large and complex network, DHCP, DNS, IP, IP management tools, network management applications, WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, unified Communication, IPT, traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls, and contact center technology
  • Foundational knowledge of Routing and Switching; good understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
  • Foundational knowledge of VoIP, Multicast, STP, VTP, and Virtual LANs and Trunking (VLANs); Network Security (ACLs, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
  • Proven vendor management experience
  • Excellent written and oral communication skills
  • Proven analytical, evaluative, and problem-solving abilities
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Proven experience in network and infrastructure Service
  • Partner with external service providers to provide talent and services to drive high standards
  • Drive innovation through automation of services and capabilities

Primary Location

Switzerland-Zug-Zug-

Organization

JNTL Consumer Health I (Switzerland) GmbH (8523)

Job Function

Info Technology

Requisition ID

2206078802W

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Deadline: 05-05-2024

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