EMEA Service Care Growth Sr. Manager.

☞ Johnson & Johnson

View: 118

Update day: 25-04-2024

Location: Solothurn Solothurn SO

Category: Marketing / PR Sales

Industry: Medical Equipment Manufacturing Hospitals Health Care Pharmaceutical Manufacturing

Job type: Full-time

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Job content

Caring for the world… one person at a time” inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo.

DePuy SynthesCompanies of Johnson & Johnson is the largest, most comprehensive orthopedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of technology, devices, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, cranio-maxillofacial, power tools and biomaterials. Our broad array of inspired, innovative and high-quality offerings, help advance the health and wellbeing of people around the world.

We Are Looking For a Highly Committed

EMEA Service Care Growth Sr. Manager based in Zuchwil

(Permanent)

Overview

The Service Growth Manager will work with a talented team of service team members to direct and execute capital projects from inception through launch in the appropriate region. Develops timelines, oversees activities for the entire project team and takes responsibility for project completion and service business integrations across all aspects of our DePuy Synthes Service Care. Interfacing with cross functional capital equipment teams across DePuy Synthes to implement our business and technical processes. Seeking to understand the performance goals of the Service Care business and translate them into regional and local performance capabilities. In this role, you will create/execute plans for deployment and ongoing support of capital service products within the respective region.

Further Responsibilities And Duties Are
  • Represent Service Care in Regional LEX Workstreams
    • Weekly/Bi-Weekly LEX meetings with focus markets from LEX kick-off through to +6 months post-launch
    • Regional support and consultancy for all key activities specific to Service Care strategy, infrastructure and implementation
  • Work with the specific countries
  • Establish the global Service Care framework
  • Modify the framework per country within guidelines based on
    • Market size
    • Local laws and guidance
    • Systems availability
    • Maturity of capital selling and management
  • Test the process and procedures; align with:
    • Base Business and Service Quality
    • Supply Chain - Spare Parts
    • Service Center - local /regional/global support
    • Financial flows for service
    • Physical flows for service (deliver, repairs and returns)
    • Customer complaints and escalations
    • Planned and unplanned service
    • Trouble shooting
    • SW Update process (planned and unplanned)
    • HW Update process (planned and unplanned)
  • Communications with global team
    • Provide updates & recommendations on market launch readiness; hold local team accountable for ensuring appropriate provisions are in place for a successful launch
    • Gather lessons learned
    • Guide plan for future improvements and scaling ; if applicable
  • Expand strategy and execution to all DPS Capital

Qualifications
  • Bachelor’s Degree Required. Advance Degree is preferred.
  • A minimum of 8 years of relevant experience which should include experience applying technical & business principles to a broad range of assignments
  • Experience with medical capital equipment
  • Located in the applicable region.
  • 30% travel domestically and internationally

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

If you want to be a change agent in a challenging environment and shape the future quality organization, please send us your online application (CV, Motivation Letter, Working References etc.).

Primary Location

Switzerland-Solothurn-Zuchwil-

Organization

DePuy Synthes Sales, Inc. (6032)

Job Function

Engineering

Requisition ID

2206035132W

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Deadline: 09-06-2024

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