Enterprise Customer Success Manager

Job content

Curious about the future of event marketing?

SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 and Forrester say we are one of the key contenders in the space. Brands like SAP, Daimler, Bosch, Continental and Munich Re use SpotMe to drive demand, build connections and grow revenue. Our software powers virtual events, webinars, and hybrid meetings with apps, video, attendee engagement, and analytics.

Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels a deep pride in the work they do, a team that cares for each other, and a team that always chooses to play the next game.

Mission:

• Own a book of enterprise accounts.
• Build trust and new relationships with influencers, buyers and decision-makers within your accounts and drive adoption with new business units, expand current deployments and retain/upgrade existing annual contracts.

Responsibilities

• Retain and grow an existing book of 10-20 enterprise accounts. We define enterprise accounts as customers that acquired our SpotMe Anywhere enterprise platform. Our flagship enterprise customers are global pharmaceuticals, professional services and manufacturing companies, as well as channel partners.
• Ensure customers are successful using our SpotMe platform.
• Drive renewals of existing SpotMe Anywhere plans
• Build trust with existing champions, nurture influencers, buyers and decision-makers, and prospect to build relationships with new buyers/users within the account
• Respond to inbound requests from new users and affiliates within existing accounts, present the product, run demos, quote for additional services and track new opportunities to closure
• Responsible for onboarding new accounts and user groups, delivering trainings and coordinating additional trainings with the customer support team
• Brief services team for project delivery when required
• Track, report and optimize client success metrics such as number of campaigns, number of users, engagement score and platform satisfaction score
• Partner with solution architect to build integrations with systems of record (CRM, marketing automation platforms, identity providers) and other enterprise IT systems
• Support compliance requests by working with our legal and information security teams

Report to: Head of Sales, Europe

Requirements:

• At least 5 years demonstrated success in a customer success, consulting, or account management role where you worked with large, complex enterprise-level accounts (ACV > $100,000 for clients with >1,000 employees)
• Experience with large-scale implementation of a SaaS solutions is a plus
• Fluent in English, with excellent and effective written and verbal communication.
• Fluent in French, German or other European language is a plus.
• High ability to understand customer requirements and identify solutions
• Held a sales quota in the past; proven track record of success and over-achievement of quota
• Excellent and effective written and verbal communication
• Bachelor’s degree.

We are in hypergrowth mode and with demand exploding, we are rapidly scaling and expanding our teams. If working with us in shaping the future is the opportunity you are looking for, we want to talk to you. Our Work From Anywhere approach enables maximum flexibility for all our talents.

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.