CRM Technology Senior Manager (m,f,d)

☞ Wella Company

Ver: 173

Día de actualización: 21-03-2024

Ubicación: Onex Genève GE

Categoría: Marketing / PR

Industria: Personal Care Product Manufacturing

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Contenido de trabajo

As soon as possible I Location GenevaAbout WellaTogether, WE enable individuals to look, feel, and be their true selves.Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.For additional information about the Wella Company please visit www.wellacompany.com .THE ROLEAs part of the Digital Technology team which manages, oversees and drives the innovation of numerous digital applications used by customers or internal employees aiming to add value. The CRM Technology Sr. Manager oversees the pillar Customer Data & CRM and covers 4 main product areas:
  • Marketing Technology (SAP Marketing Cloud)
  • Identity and Access Management Technology (SAP Customer Data Cloud)
  • Customer Care Technology (SAP Service Cloud and Qualtrics)
  • Customer360 Technology (a customer data platform)
Each product area is led by a product owner and supporting technical delivery team and business experts.Key ResponsibilitiesFor all 4 of the product areas, the responsibilities of the CRM Technology Sr. Manager include:
  • Overall team management including hiring, training, and onboarding. As well as running weekly catchups for each product area.
  • Manage any escalations from the business and take key decision when required.
  • Maintain and manage business relationships to global functions (media, digital trade marketing, brand marketing, eCommerce etc.) and local markets and ensuring that each product owner has a good collaborative relationship with key stakeholders.
  • Responsible for innovation management including defining the roadmap, supporting the backlog demand management as well as BAU demand.
  • Day to day management of the Customer360 initiative that include running weekly project updates & vendor management.
  • Budget management & spend management incl. SOW, PO, GR raising, signature and submission processes
  • When required run RFPs and demos of new vendors, incl. negotiation of contracts and fees
Qualifications
  • 10+ years of work experience in digital technology management as a product owner, technical product manager or technical project manager
  • Experience in team management
  • Proven track record of working with customer data technologies, preferred CRM technologies (i.e., sales, marketing, service) or customer data platforms
  • Strong understanding of managing and using customer data, customer segmentation, customer journeys, progressive profiling, reporting & analytics and data privacy topics
  • Experience with SAP (ERP, Commerce Cloud, C4C, Marketing Cloud etc.) is a plus
  • Eager to learn about the entire digital & IT landscape of the company with a can-do attitude
  • Experience with managing budgets
  • Experience with working with internal consultants and external agencies
  • Degree in Engineering, Computer Science, IT management or business management
  • Fluent in English
What You Can Expect At Wella
  • Attractive compensation package and benefits
  • A collegial working atmosphere at an employer with an appreciative corporate culture.
  • Flat hierarchies, open communication and an international as well as diverse environment in which the "WE" is in the foreground!
Become a part of the "WELLA- family" and participate in the rebuilding of our independence. We live our values! #wellafamilyEQUAL EMPLOYMENT OPPORTUNITYWe offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.#WellaCareers
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Plazo: 05-05-2024

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