Europe Account Manager

Career Area:

Job Description:

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Europe Account Manager will develop and execute a targeted aftermarket strategy for assigned Corporate Accounts primarily operating in Europe. The incumbent will develop aftermarket account plans, leveraging all customer-centric data insights, direct customer interactions and dealer governance with the end goal to generate sound business relationships.

Job duties:
The Europe Account Manager will be the primary point of contact for CAT accounts and liaise with internal partners to deliver double digit growth

The incumbent will drive governance meetings and implement key accounts plan with key dealers to deliver consistent approach and customer experiences for these accounts. At this level, incumbent ensures that her/his accounts have been fully exposed to Caterpillar aftermarket solutions and dealer organization to influence purchasing decisions.

The Europe Account Manager will interact with the customer directly to understand their aftermarket needs and how current and potential future solutions could help them achieve their goals. She/he will establish high-level relationship with decision makers by maintaining regular touchpoints and demonstrate progress on agreed aftermarket projects. When needed, the Europe Account Manager will leverage Caterpillar Senior Management to develop strategies that address major challenges impacting customer loyalty and need for aftermarket solutions such as sustainability.

The role requires extensive travel to understand regional or worldwide business conditions (up to 50%).

Background / Experience:

The position typically requires a university degree and minimum 10 years of work experience thorough knowledge of company aftermarket services, and intellectual curiosity towards broader company solutions. Broad company knowledge and strong understanding of dealer operations is also required. Strong account management skills leading to regular updates of account plans. Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department and to work with people from many different backgrounds and cultures. Ability to navigate and influence in a large matrix organization. Maintains positive and can-do attitude and approach to work. Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly. Experience working with large international accounts and large customers is preferable.

Additional Information:

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Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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Please do not hesitate to apply if you feel you have the relevant skills and experience for the role.

A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

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Caterpillar is an Equal Opportunity Employer (EEO).

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