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EV Charging Service Coordinator 80-100%

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


The E-Mobility Division of ABB is a global leader of charging infrastructure for personal vehicles, public transport, and heavy transportation vehicles. In the ABB Formula-E we explore and test technology of the future. Being part of such an innovative and highly agile team that continuously pushes the boundaries of what is technologically possible, is highly rewarding. The ability to provide our forward-thinking customers the solutions they need to realize the business vision, gives our work a powerful sense of purpose. Partnerships with some of the most important players of mobility and technology underline our identity. The Service Coordinator occupies an important position in the execution of Service projects and activities related to the EV Charging Business in Switzerland. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. Reporting to the Customer Support Manager, you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.

Your responsibilities

  • Building sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice
  • Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes
  • Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system
  • Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity
  • Identifying key improvement opportunities in products, services and processes, and disseminating the findings

Your background

  • Five years of experience in the electronics industry, working as Service Coordinator or similar.
  • Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing systems in the electronics industry.
  • Excellent knowledge of SAP, the Microsoft Office Suite, Sales Force.
  • Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
  • A degree as an electrician.
  • Fluent German. Good French skills. Basic English skills.

More about us

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy in 100+ countries where the Electrification Business Area operates. Our 10,000 sales & marketing employees connect our customers and partners to our innovative portfolio of products, services and solutions. Our domain expertise and global footprint enable us to support our customers with solutions that address their current needs, while anticipating how emerging trends such as urbanization, digitalization and the shift to sustainable energy will impact their future needs. We look forward to receiving your application. The recruiting is led by Stephan Kühne, Talent Partner ABB Switzerland, Ltd. If you want to discover more about ABB, take another look at our website www.abb.com We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate

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Deadline: 10-05-2024

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