F&B Director

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of InterContinental® Hotels & Resorts.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

At Crowne Plaza® Hotels & Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

Join us as our F&B Directorto handle our multi-site operations for InterContinental Genève and Crowne Plaza Geneva:

For this key position, your main duties will be to:

• Manage F&B operations and the F&B teams in the different services: Restaurants, Bars, Room Service, Banqueting, Stewarding and Kitchen.
• Maintain and improve the quality of guest service within the F&B outlets according to our Standard Operating Procedures.
• Manage and follow up any guest complaints. Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Prepare the budgets, business plan and objectives for the F&B outlets with the Top Management.
• Ensure the follow up and provide the analysis of the productivity, the turn over, the number of covers.
• Elaborate concepts, menus and advertisements on our F&B activities.
• Ensure the follow up on the sales in the F&B outlets and set up all the actions to increase them.

What we need from you

With a Higher Degree in Hospitality Management, you have 3 to 5 years of experience as a F&B Director within a luxury hotel establishment and/or a luxury hotel chain (+200 rooms, 3-4 F&B outlets). You have a significant experience in F&B Management in luxury establishments with a solid operational background. Having a previous experience in managing multi-site operations and in restaurant concept development is a plus.

You are fluent in English and French. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Strong computer skills and knowledge of Simphony is required.

Thanks to your communication and interpersonal skills, you are acknowledged for the quality and the personalization of your service. You like working in a fast-paced environment as well as being a change agent and are autonomous, well-organized and flexible. You are accurate in your work, result-oriented as well as a strategic thinker. You aim to share your passion and knowledge with your guests and your colleagues and are willing to help when needed.

This position is opened to Swiss citizens and work permit holders as well as EU passport holders.

Diversity and inclusion are important to us: all applications are welcome.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Visit http://careers.ihg.com to find out more about us and apply or send us your application at career.gvaha@ihg.com.