Field Office / Technical Training Administrator

☞ Varian Medical Systems

View: 131

Update day: 26-03-2024

Location: Steinhausen Zug ZG

Category: IT - Software

Industry:

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
More then just order processing, but really supporting any Field Service Activities and European Support Services (ESS) Admin
If you want to be part of this important mission, we want to hear from you, we are looking for a Field Office / Technical Training Administrator – Region EMEA to support for our Field Service Organization in Steinhausen, Switzerland
Job Description
  • Provides administrative support to relieve Service Managers and performs a variety of customer facing tasks in a Service Department
  • Provide assistance to the local Siemens Healthineers International AG (SHS) Service Department Prepare and send out Correspondence(mainly email) for the local SHS Service.
  • Answers common customer inquiries regarding spare part orders or delivery etc. by phone or by composing and sending own correspondence
  • Independent handling of customer orders for spare parts received directly by telephone, email and/or through helpdesk agent for our territory Central East and Territories (EU and non-EU)
  • Issue quotations for spare part orders upon customer requests
  • Order creation in SAP and ensuring timely shipments to customers including shipment tracking and order backlog monitoring
  • Prepare the requested papers (commercial invoices and other customs specific requirements) for the smooth goods import operation into countries
  • Organize Return shipments from customers to our spare parts depot, monitor and issue credit
  • Inputs, maintains, and updates the accuracy of customer related data in SAP / CRM (Salesforce); runs operational performance reports from SAP as required for management review
  • Close cooperation with Finance department for correct booking / cost assignment
  • Issue / monitor correct and timely invoicing of the spare part orders and service interventions according to the FSR (Field Service Report)
  • Monthly reporting for internal and external audits as required
  • Proactively supports Field Service on Technical Training scheduling, administration, training demand backlog and forecast coordination/management using strong communication skills, local tools and in collaboration with internal Education Department and Field Service / Installation Management across EMEA
  • Acting as member of Competence Center and provide support to the Field Office Administration EMEA-wide on processes and procedures
  • Distribute Product Notification Letters and Product End of Life Letters to our customers
Job Requirements
  • Commercial Education or equivalent, High School Degree or Diploma,
  • Several years of related experience in customer service, export experience is an advantage
  • Intermediate user knowledge with Microsoft business tools: Outlook, Word, PowerPoint is required
  • Experience with SAP or equivalent ERP product and with CRM systems, such as Salesforce is an asset
  • English and German language written and spoken; French language any additional European languages are an advantage
  • Ability to work independently, while remaining assertive, proactive, and focused
  • Excellent communication skills, very good organizational skills
  • Customer handling skills
  • Team player
#LI-Hybrid
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
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Deadline: 10-05-2024

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