Field Service Engineer West/Central Switzerland (m/f/d)

Job content

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

We are currently looking for an experienced and motivated Field Service Engineer (m/f/d) to join our service team in Switzerland. As technical specialist for the entire product range of Cepheid, including our legendary GeneXpert, you will provide outstanding field service support for our customers in Switzerland

Your ideal location for this role would be in the Western part of Switzerland or in In this role you can be located in any part of Switzerland, preferably in the Western Switzerland /Romandy.

Are you interested to join a team of dedicated Field Service Professionals and to contribute to our success by helping to identify new ways for us to add value for our customers, consistently providing timely, high quality, on-site troubleshooting and maintenance services for high-performance diagnostic systems? Read more about the role:

ESSENTIAL JOB RESPONSIBILITIES:

• Travel throughout Switzerland or to other locations on short notice to support the company’s products and field service partners
• Handle repair, installations and customer training
• Provide support on company instrumentation products
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
• Work closely with the Technical support team to address customer complaints to resolve corrective action and customer follow-up
• Document and report the company’s product "design reliability" and "maintenance issues" and/or problems to technical support
• Able work on-call on designated weekends to provide service support within a short period of time
• Achieve and exceed Customer Satisfaction key performance indicators
• Complete assigned and required training satisfactorily and on time
  

MINIMUM REQUIREMENTS:

Education and Experience:

• Educational background in the field of mechanical, electronics or software engineering, automation or equivalent
• Several years of work experience in a customer-facing, field role, ideally in the medical device industry or similar industries and technologies
• Experience with SW interfaces would be helpful
  

Knowledge and skills:

• Customer focus attitude and good interpersonal skills
• Quality Focus
• Analytical Thinking
• Highly flexible and able to regularly travel and work away from home
• Ability to communicate in English/French fluently. Knowledge of German and/or Italian language would be an asset
  

What we offer:

• A dynamic, people-focused work environment with a strong support network to help you execute on your territory’s strategy and meet your targets
• Long term career growth with opportunities to learn and develop within Cepheid and the rest of the Danaher family of companies
• An attractive compensation package with bonus and benefits, company car for private use, flexible working hours
  

Are you interested in working in a dynamic and team-oriented environment and are you ready to break new ground with us? Then apply online!

We look forward to receiving your application.

For further questions on the position please contact Evgenia Wittal, Senior Talent Acquisition Partner on +49 172 2320614.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.