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le contenu du travail

Job Description


Concierge

Hilton Geneva Hotel & Conference Centre

Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world’s best ski slopes.

We offer 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5’500 m2 of conference and event space. At Hilton Geneva Hotel & Conference Centre, we are proud to welcome our guest in the largest hotel of Switzerland! We are looking for the best talents ready to share the light and the warmth of hospitality and join our international group for a meaningful career.

What is it like to work for Hilton?

  • For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day,
  • Our team members have the opportunity to travel the world with our Go Hilton program that they can share with friends & family. They also have access to our Hilton University: the development of our teams is at the heart of what we do! With Thrive@Hilton, we also provide our team members with a holistic approach to their well-being and personal development. Finally, we aim at making our planet a greener place with our Travel with Purposecommitment.

What will you work on at Hilton Geneva?

As a Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Manage transportation agents and coordinate Hotel shuttle timetables to the airport
  • Assist other FO team members with checkins / checkouts, when high activity
  • Deliver and safely storage Guest luggages
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What makes us a good match?

At Hilton Geneva, we live and work every day by our six core values: Hospitality, Integrity, Leadership, Teamwork, Ownership and Now. If they reasonate with you, let’s meet!

For this specific job opportunity, we would value the following skills, experience and attitude:

  • Previous 3-year experience working as a Concierge in a large hotel in a fast-paced environment
  • Highly Positive attitude and good communication skills
  • Fluent in English and French, German is a plus
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

What are the next steps?

  • If you’re interested in this job opportunity, please apply directly on our Hilton Career website,
  • We will review all applications and will give you a feedback in the coming weeks,
  • Our HR team will get in touch with you for a first phone call if we feel we are of a good match,
  • As a next step, we would plan an interview with our Front Office Manager and our HR Director
  • You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.
  • Any question left? Please reach out to us at geneva.hr@hilton.com
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Date limite: 08-04-2024

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