Deskside Server Support
☞ Infinity, Stamford Technology Solutions
Vue: 181
Jour de mise à jour: 04-04-2024
Localisation: Versoix Genève GE
Catégorie: Autre
Industrie:
Type d’emploi: Contract
le contenu du travail
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Date limite: 19-05-2024
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