IT Operations Manager

The Kempinski Hotels Corporate Office is located in Geneva, Switzerland. The group currently operates a total of 79 five-star hotels in 34 countries. The portfolio includes historic grand hotels, superb city hotels, outstanding resorts and superior residences.

IT Operations Manager

The IT Operations Manager ensures a smooth delivery of all IT services to the corporate office as well as centrally hosted applications in a compliant and secure manner.

Key Responsibilities:

• Reported issues are being resolved promptly.
• IT projects are delivered in a timely manner and within a prescribed budget.
• A good working knowledge of the current industry standard operating systems (i.e. Windows & Linux) and major applications (i.e. Google G-Suite, Microsoft Office) is maintained.
• Corporate policies and procedures are being followed, implemented and maintained.
• Industry security standards are being followed and implemented (i.e. PCI DSS).
• Servers and workstations are being patched and updated with the latest security patches.
• Backups of crucial data are being performed, tested and stored in a compliant manner.
• An inventory of all hard-/software, licenses and other IT related assets is being created and maintained.
• The PCI DSS audit result for the corporate office is at least 90%.
• All network, security, storage, and computer systems meet the organisation’s current and future requirements.
• Solve technical and operational challenges in the scope of IT reported by users.
• Develop and maintain relationships with all relevant vendors of Kempinski.
• Maintain excellent communication channels between the IT department, corporate departments and hotel IT Manager.
• Manage all networking equipment to include servers, switches, hubs, and routers.
• Ensure that all corporate and central systems do comply with industry (i.e. PCI DSS) and company standards.
• Professionally represent the IT department as a technical consultant on projects.
• Provide guidance and be point of contact for hotel IT manager for daily business tasks
• Daily administration of corporate user accounts, groups and roles.
• Proactively identify, analyse, and resolve network and system problems, performance issues, and computer resource allocation.
• Ensure that backups are performed and checked on a regular basis.
• Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
• Perform any other duties as assigned to him/her by management.
• Attend regional and worldwide meetings.

Additional responsibilities and tasks can be added at any time according to the needs of the business and the corporate office.

Desired Skills & Qualifications

Nationality : Eligible for a working permit in Switzerland.
Education: Bachelor Degree or Diploma in IT Administration, MIS
Experience: Preferably, experience in end-user support, systems configuration and administration in an enterprise environment. Working knowledge of service-oriented industry operations, managerial and international experience. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 5 years of experience in an IT function – Experience in hospitality IT is a plus.

Language: Ability to work and communicate in a multinational environment:

• English – excellent oral and written skills
• French, German is a plus

Technical competencies:

• Windows Domain Management, preferably MCSA or MCSE certified
• Network (LAN) Management, preferably HPE ATP (or equivalent) certified
• Amazon Web Services (IaaS)
• Server virtualization, preferably VMware
• Hardware deployments
• Patch Management
• IT Asset Management
• Helpdesk Management
• Data Backup
• Basic Linux skills, preferably Amazon Linux, RHEL, OpenSUSE
• Basic Scripting skills (VBScript, Batch Scripting, Linux Bash, Python, REGEX)
• MS Office
• Telephony and Conference solutions

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.