Modern Workplace Architect Specialist

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The Microsoft 365 FastTrack team is looking for an endpoint management and security technical architect that share in the passion to drive business value and customer success through the use of Microsoft 365 and related technologies. We have exciting new opportunities in FastTrack to solve the most challenging technical blockers for our most strategic customers and to bring the Voice-of-the-Customer to our Engineering and Compete teams based on deep understanding of what our customers need.

The person in this role will get to extend their knowledge across M365 technologies and technical areas including Windows, Office, and our cloud-based management suites. You will be part of a cross-function modern solution depth team focused on removing technical barriers to achieve successful customer outcomes and driving product improvements into Azure and M365 to enhance the value for our customer base.

About M365 FastTrack

Microsoft 365 FastTrack provides an amazing service that helps our customers successfully deploy and drive user adoption of Microsoft 365 solutions. As part of Microsoft 365 Engineering, the FastTrack Team helps customers enable more effective teamwork, protect their organizations from cybersecurity threats, and keep devices and apps up to date. We delight in digging deeper to understand our customers and providing a consistently excellent end-to-end engagement experience.

Responsibilities

In this role you will work closely with Modern Work Architects and commercial customers to unblock technical barriers and to reduce customer pain time by providing expert guidance on depth/complex scenarios to drive successful customer outcomes.

You will work across multiple engineering teams (e.g., Windows, Azure AD, Microsoft Endpoint Manager, Surface, Endpoint Analytics), as well as other internal Microsoft partners to drive improvement into our services and to develop new FastTrack service offerings.

As a part of the role, you are expected to provide strong business and technical expertise in solving difficult customer problems and turning trends or ideas into high-quality insights and/or best practices to strengthen our products/services, our FastTrack technical community, and ultimately our customers.

Qualifications

Skills and qualifications: 

• Bachelor’s degree in Computer Science, Engineering, Math, Science or other technical field (or related experience).
• 10+ years of engineering program management experience.
• Demonstrate working knowledge of the Microsoft 365 suite at L300 with ability to ramp to L400.
• Experience driving customer product gaps with engineering teams.
• Ability to serve as a technical lead to peer architects, create and drive readiness/best practices.
• Demonstrate experience leading Microsoft 365 deployments with Enterprise level customers.
• Travel up to 25%.
  

The Preferred Candidates Will Demonstrate The Following Skills

• Deep understanding of the unified endpoint management industry and market trends across multiple OS platforms and other competitor platforms such as Google Workplace and Chromebook.
• Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, cloud
• management, and Windows.
• 10+ years of professional experience as a senior technical resource with regular customer interactions.
• Ability to handle ambiguity and rapid change while continuously delivering an evolving product
• Proven track record of effectively negotiating and collaborating across teams and organizations in matrixed environments.
• Strong verbal/written communication skills for both technical and non-technical audiences
• Ability to speak English, other languages are a plus
• Ability to influence and drive Modern Work strategies across multiple Microsoft Engineering and Product Marketing Teams.
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.