Senior Claims Handler (Motor and Household) (80-100%)

About the role

You have a great opportunity to join our iptiQ claims team with close to 100 years of experience in the claims space.

We have 3 exciting focus areas:

• Innovate and document complete new transformational customer centric claims handling processes,
• Design end to end claims journeys in the Motor and Household space for new Partners, and
• Handling claims, Lead our Service Partners, and support our External Claims Handlers.

We are a truly diverse and motivated team, committed to delivering value and innovative services together with our partners in the primary insurance space.

Responsibilities

Your responsibilities for the Swiss market, include:

• Actively participate in developing the claims value proposition – processes, working procedures, fraud detection rules, litigation prevention and recovery.
• Lead all aspects of the activity of the claims outsourcing company, SLA`s, service quality
• Coordinate the activity of the claims providers (craftsmen networks, repairers, assistance companies, assessment providers, investigators)
• Have ownership of the claims case and handle it/coordinate the case when the outsourcer is involved
• Assure continuous communication with the Service Center Agents who own the customer communication, act as a team in finding the best solution to service the customer and the most cost effective one for the company
• Continuously monitor the claims KPI`s and process quality, along with customer satisfaction
• Analyze the potential of automation in the claims processes and identify areas of improvement

About the team

We put the consumers’ needs at the centre of what we do. We aim to become a digital champion and believe in data based learning. We use the Swiss Re network to access state of the art technologies and capabilities, combine it with local expertise and an innovative mind-set, constantly questioning current ways of offering insurance. Our aim is to drive the digitalization of the P&C insurance business in Europe, combining insurance know-how and e-commerce competencies, as well as the dynamic spirit of a start-up with the backing of Swiss Re.

Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?

About you

• At least 5-7 years of experience in claims management (motor and household) from the Swiss market,
• High levels of organization, detail orientation and results drive, with excellent communication skills and the ability to influence others to deliver toward a common goal
• Excellent analytical tasks
• Ability to adapt, adjust and multi-task in a fast-paced environment
• Clear and effective communication skills with senior business leaders and project teams
• Ready to embrace what we value: customer passion, distinctive engineering, and personal growth
• Native German / French with 1 of the languages as a second language,
• Fluent in English is an advantage

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.