Senior Success Plan Advisor

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Job CategoryCustomer Success GroupJob Details

Salesforce Success Cloud is seeking a world-class Success Plan Advisor to join our EMEA team. The successful candidate will cover our France Region to drive our Signature Sucess & Premier business.

The focus of the role is to work with the account teams of our Top Tier customers and ensure they are invested in the correct success plan and have access to the resources they need.

Leveraging the 3 C’s of Mission criticality, Complexity, and Compelling events should be key drivers to engage.

The ideal candidate must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrating high energy.

The successful candidate will be expected to understand and manage internal stakeholders so that Signature and Premier are front and center in all of our Top Tier customer conversations.

This is a sales role and the primary measurement of success will be YOY growth in overall Premier & Signature bookings and attach rates.

Responsibilities

• Exceed CSG Success Cloud growth and bookings for France
• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a subject matter expert.
• Develop and manage a territory plan to identify Top tier upsell targets for both our Premier & Signature Success Plans.
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
• Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues
  

Preferred Qualifications & Skills

• Fluent French Speaker a must
• Relevant consultative sales experience with a proven record of consistently exceeding quota
• Relevant experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
• Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a complex, matrixed environment
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced, unpredictable environment
  

Attributes

• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, drive to succeed in a fast-paced environment
• Ability to learn quickly and adapt to change

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