Senior Success Plan Advisor

le contenu du travail

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success GroupJob Details

Salesforce Success Cloud is seeking an experienced Senior Solution Advisor to join our EMEA team. The successful candidate will be supporting our French business to drive our Signature Success Offer to our largest Enterprise customers.

The focus of the role is to work with the account teams of our Top Tier French customers and ensure they are invested in our top Tier Support offering Signature Success.

Our signature bundle of Technical Account Manager, Mission Critical Support, and Proactive Monitoring are used to deliver our most proactive and personalized support experience ever.

Leveraging the 3 Cs of Mission Criticality, Complexity, and Compelling events should be the key drivers to engage with customers to understand their requirements.

The ideal candidate will ideally speak French & have the ability to engage not only with internal business partners but also engage and present to external stakeholders (customers & 3rd parties).

Outstanding enterprise, commercial, and cross-functional skills, together with high energy will be important.

The Senior Solution Advisor will be expected to understand and lead Signature conversations with internal partners to ensure our most important customers invest in the appropriate support resources.

This is a supporting Sales role and the primary measurement of success will be YOY growth in driving Signature revenue in our South Region.

Responsibilities

• Technical Salesforce experience essential
• Exceed CSG Success Cloud growth and bookings for France
• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a subject matter expert.
• Develop and manage a territory plan to identify Top tier upsell targets for both our Premier & Signature Success Plans.
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
• Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues
• Preferred Qualifications & Skills
• Fluent French Speaker prefereably
• Relevant consultative sales experience with a solid track record of consistently exceeding quota
• Experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
• Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a complex, matrixed environment
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced environment
  

Attributes

High energy, outgoing, positive attitude, and ability to motivate others

Results-driven, tenacious, drive to succeed in a fast-paced environment

Ability to learn quickly and adapt to change

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.