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Service- & Operation Desk Agent 1st/2nd-Level (m/f/d)
Vue: 165
Jour de mise à jour: 22-02-2024
Catégorie: Direction Production/Opération
Industrie: IT Services IT Consulting Computer Network Security
Type d’emploi: Full-time
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le contenu du travail
Publish Date May 4, 2022Location
Vevey, Vaud, CH-Switzerland
Company Atos
About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
We are looking for a French and English speaking "Service- & Operation Desk Agent 1st/2nd-Level (m/f/d)" to join the local team in Vevey.
Your new challenges
- Receive faults and service requests in an exciting area of alerting and communication systems, applications and other critical infrastructures
- You will handle all 1st and 2nd level tasks related to our customers, users and suppliers
- Triaging, tracking and escalation of tickets
- Preparation of reports and statistics
- Proactive system monitoring and support of the systems
- Execution of operational routine activities
- Maintaining documentation and information platforms
- Active assistance in the continuous improvement process
- You will work together with the German-Swiss colleagues in Zurich in an integrative team
- You have completed a technical education in the field of ICT / network and have at least 2 years of professional experience in 1st/2nd level support
- Due to your excellent way of communicating, you will find a solution to the problem even with difficult communication partners
- High customer and service orientation
- You are a person who is eager to learn and enthusiastic and open to new technologies
- You have an analytical approach
- Business fluent in French, German and/or Italian B2, English as company language
- Willingness for extended operating hours and on-call service 7x24h
- Since our projects are in the military, official environment, you meet the conditions to pass the personal security examination PSP (Swiss citizenship or settlement permit C)
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Date limite: 07-04-2024
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