Head of Application Innovation Customer Success

Responsibilities

• People Leader: Build and grow healthy teams (i.e. CSAs & CEs) through talent management, diversity and inclusion, coaching, and career development. Respected technology leader with the ability to attract, retain, and develop the most technical resources in the field (i.e. CSAs, and CEs). Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.
• Developteam that incorporates a mix of expertise across key workloads including AppService, Azure Kubernetes Services, Serverless, Spring Cloud, SDKs, GitHub and PowerApps –while ensuring that all CSAs can land an end-to-end application innovation value prop.
• Empower your team to win and accelerate application innovation projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration.
• Engage with the area’s most strategic customers as executive sponsor to accelerate digital transformation journey and help customers build microservices architectures with scalable databases to capture innovation.
• Be the cloud-consumption leader in the field for your Area, owning the business and results of Application Innovation. Vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.
• Leadyour team to utilize “Well-Architected” framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability.
• Partner with all required Microsoft stakeholders in the subsidiary to land and drive Application Innovation CSA role clarity, account coverage, project assignment and effective cross-team collaboration.
• Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
• Inspire your team to win developer affinity to Azure platform through tech intensity.
• Exceed customer support obligations as needed.

Qualifications

• Experience: 10+ years of experience in technical sales, engineering or consultative delivery
• 10+ years of experience in people management
• 7+ years of experience driving change management or technical adoption
• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers
• Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills

• Proven ability to map the customer’s needs to technical solutions
• Strong technical understanding of Applications/Data scenarios and workloads
• Ability to stay up to date on new/improved Azure scenarios and workloads
• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
• Demonstrated Technical leadership through prior technical coaching/leadership roles
• Ability to act on Customer Escalation and needs, Unblock the customer through orchestration of right resources at the right time

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
• Certification in the following technologies: Cloud, mobile, web application development, cloud-native application architecture (i.e. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (i.e. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub).
• Background and experience in application architecture and development is a plus.