Head of Customer Desk Language & Translation Services

☞ Credit Suisse

View: 141

Update day: 25-03-2024

Location: Zürich Zürich ZH

Category: Worker Finance / Bank / Stock Sales Information Technology Legal / Contracts Executive management Officer Serving / Cleaner / Maids PG / PB / Reception

Industry: Finance

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Job content

Your field of responsibility


Join us as a Head of Customer Desk in the translation unit and contribute to ensure the multilingual communication within our international Bank on a global basis. In this role, you are responsible for coordinating a pool of translation project managers and all related activities including Vendor and Client Management topics. Your objective is to implement and closely monitor L&TS allocation strategy by managing L&TS’s single point of entry for all language services requests while taking into account risk, cost and quality requirements as well as resource optimization targets. You support the Translation Technology sector by contributing on continuous improvement of the usage of technology with our clients and within the team, working on business development, integrating new services according to clients’ needs and optimizing L&TS operating model. You contribute to a strong client orientation, partnership and performance culture within the team and aim to anchor and position Language & Translation Services within the bank.

Your future colleagues


Our team is dedicated, hardworking and used to operate independently as well as collaboratively. We work with a high level of integrity, attention to detail and look for a colleague who shares our passion and high standards. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.


This position offers remote working opportunities for an agreed amount of days per week.

Your skills and experience


We are looking for:

  • University degree, translation technology studies an advantage
  • Solid linguistic background: in German and English we expect very good oral and written skills. French, Italian and other languages are an advantage.
  • IT knowledge: MS Office (Word, Excel, PowerPoint). Experience with translation tools ( CAT, TMS, MT ) and xml, scripting, developing are an advantage
  • Project Management experience, organizational and leadership skills
  • Positive attitude to team work, proactive and structured approach, strong client focus, ability to handle with different challenges, genuine interest for learning and acquiring new skills
  • Experience of interdisciplinary and international collaboration
  • Knowledge of banking and/or Credit Suisse is an advantage
  • Understanding of the value of diversity in the workplace, dedication to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

*LI-CSJOB*

Mr N. Scialom would be happy to receive your application.
Please apply via our career portal.

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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Deadline: 09-05-2024

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