Head of Help-Desk

☞ PICTET

View: 105

Update day: 25-04-2024

Location: Genève Genève GE

Category: Administrative / Clerical / Assistant Finance / Bank / Stock Sales Arts / Design Information Technology Executive management Officer Serving / Cleaner / Maids PG / PB / Reception

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Job content

Your team

Technology & Operations design and integrate software applications ranging from portfolio management systems, trading platforms to banking and corporate solutions. The division is responsible for some of the Group’s key innovations while sustaining business operations and developing custodian and funds administration services.

The Help Desk team is part of the IT Production unit. Its mission is to provide support for and advice on the various products available to the Bank’s users, ensuring both transparency and quality. The development of the visions and practices of "IT Production" is one of our core concerns and is taken into account in all our interventions.


As the Head of Help Desk, you will be part of a team that plays a key role in supporting change in the different divisions while also bringing an innovative vision based on new technologies.

Your role

  • Managing a team of experienced technicians providing 1st level office automation support by telephone and in direct contact with the Bank’s users.
  • Organising the work of the Help Desk team, which entails setting objectives, planning, monitoring progress and decision-making.
  • Playing an active role in the team’s operational activities.
  • Facilitating day-to-day relations between the various external service providers.
  • Being involved in the implementation of new projects, change management, development of tools/processes and regular quality improvement.
  • Regularly producing and disseminating qualitative and quantitative indicators related to the operation of the applications.
  • Collaborating with members of the various internal IT teams.

Your profile

  • Higher technical qualification in the field of IT (HES or equivalent).
  • At least five years’ professional experience in IT support, ideally in the banking sector.
  • Knowledge of the following technical environments: Microsoft (Exchange, Office 365, Teams).
  • Knowledge of JIRA and Tableau would be an asset.
  • Fluent in French and English.
  • Very good analytical, problem-solving and decision-making skills.
  • Good interpersonal/communication skills, client service and negotiation skills.
  • Ability to understand the various changes in working methods and to provide pragmatic solutions that meet business needs.
  • Must be resident in Switzerland.

As the chosen applicant, you will be a good listener, easily approachable and flexible. You will also be keen to join a collaborative team where you will be able to showcase your management skills and where your efficiency will be appreciated. In addition, your pragmatism and strong resistance to stress will be valuable assets that will allow you to successfully carry out the assignments entrusted to you.

Note

HHD/CRO/DVL

We will not accept any CVs via agencies

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
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Deadline: 09-06-2024

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