ICT Supporter Professional
View: 183
Update day: 21-03-2024
Location: Volketswil Zürich ZH
Category: IT - Software
Industry: Personal Care Product Manufacturing Retail Retail Luxury Goods Jewelry
Position: Mid-Senior level
Job type: Full-time
Job content
In this role you will provide an excellent customer service for onsite & 2nd Level – Support; you will be responsible for maintaining the LPG IT infrastructure, for the Global User administration and for the Mobile device management & support.
Main Accountabilities
- Understand our business customers needs, and deliver a proactive service that makes their lives easier
- Receive and record all kind of requests and issues in the ticketing tool
- 1st and 2nd Level support, working on incidents and providing final solution information to the user
- First-instance troubleshooting of simple incidents respectively informing and supporting the user in the event of malfunctions
- Creation and maintenance of user accounts and access rights
- Creation and maintenance of SAP user accounts
- User administration of application and tools in use
- Coordinating supplier, consultant and support partner activities
- Installing and maintaining PCs. iPads, iPhones, peripherals and communications equipment
- Technical support for CRM solution
- Creation and maintaining of manuals and checklists
- Administrate a technical inventory of all installed and stored hardware and software
- Implementation of IT audits at subsidiaries
- Collaboration in IT & business relevant projects
- Office365 consulting and support
- Providing hands-on & video training to employees
- Train- & support the local supporters in the subsidiaries
- Maintaining the LPG Server infrastructure
Knowledge, Skills and Experience
- A passion for supporting customers & placing their needs at the centre of everything we do
- Deep knowledge of hardware, mobile- & periphery devices
- Good knowledge of server- & network environment
- Profound Know-how of Windows 10, MS Office 365, Active Directory, Exchange, SAP, MDM & macOS
- 3 years professional experience in the IT support environment
- Languages: EN, GE fluently; additional languages are very welcomed
- Good communication skills
- User friendliness & willing to support
- Reliable, qualified, confidential and flexible personality
- Team player
La Prairie is proud to be an equal opportunity employer. We welcome applications by candidates from diverse backgrounds.
We look forward to receiving your application!
Deadline: 05-05-2024
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