Intern Clinical Specialist.

Job content

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Severely disabled applicants will be given special consideration if they are equally qualified.

Biosense Webster, a company of Johnson & Johnson, is looking for a new

CLINCAL SUPPORT SPECIALIST INTERN

Biosense Webster (BWI), a member of Johnson & Johnson’s Family of Companies, is recruiting.

High-Tech meets Medical Devices at Biosense Webster! If you want to work with extraordinary people in a fast-paced environment, help make a huge difference in the lives of patient’s and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you! Our products are used by prominent physicians around the world and help improve the health and well-being of thousands of patients. Simply put, we are a highly innovative, flexible company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation - a winning combination! Our dedication to quality and our Credo has helped us achieve significant achievements as a company.

Biosense Webster is the world leader in the Electrophysiology market. Our growth has enabled an outstanding focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.

The Clinical Support Specialist Intern (CSSI) will provide professional technical and product advice/assistance to physicians and EP lab staff regarding all aspects of BWI’s systems and catheter equipment. Assistance/support is generally provided, electrophysiology interventions within an assigned geographical region and in a manner of utmost professionalism.

Further Expectations Of a CSSI Include The Following

• Together with Territory Sales Manager or Account Manager, define and conduct other project to support the CSS team and business results.
• Share tips & tricks, workflows and ideas with team members to best assist customers.
• Together with the European Technical team ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites and upgrades of soft- and hardware
• Create awareness of BWI solutions and facilitate contact between the colleagues in the team and the key decision makers to drive our business.
• Responsible for enhancing customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international.
• Responsible for assisting and supporting in achieving predefined business goals.
• Establish and share workflows, methodologies and solutions with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
• Remain current on company product’s instructions for use (IFU), current workflows, technical troubleshooting and relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations.
• Engage in meaningful dialogue with multiple internal and external business partners and team members and then formulate possible solutions accordingly
• Responding daily to requests via email & telephone from customers, physicians as well as other partners.
• Administrative work such as Customer Relationship Management systems, handling account documentation, complaints, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
• Presenting business related issues or opportunities to next management level, ensuring subordinates follow all company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures.
• Carry out tasks assigned to him/her as required.
  
  

Territory

• German-speaking Switzerland
  
  

Qualifications

• Bachelor or master’s degree in (bio)technical/(bio)engineering field
• Familiar with Word, Excel, PowerPoint & Outlook for daily business use.
• Service-, support-, solution- and result-orientated
• Able to work independently and take ownership and responsibility
• Open to travel (locally for congresses/training etc.)
  
  

Languages

• English & German (spoken & written) required,
• French and Italian advantageous

Permits:

• A valid Swiss residence and work permit is required.

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Primary Location

Switzerland-Zug-Zug-

Organization

Johnson & Johnson AG Switzerland (8550)

Job Function

Sales

Requisition ID

2206036885W