IT Desktop & Mobility Support Specialist

Job content

Umanova is a Swiss professional services company with an innovative and future-oriented approach to consulting providing outstanding conditions.

For our international customer’s outlet in Baar, Switzerland we are looking to hire experienced IT Support Team Player.

This is a short-term position for 3 to 6 months (with the possibility of extension).

Core Responsibilities

• Provide front-line technical support to on-site and remote employees.
• Handle daily desktop support incidents tickets.
• Troubleshoot and identify hardware-related issues and coordinate with vendors if required.
• Troubleshoot any software-related issues and should work with a cross-functional team required.
• Manage the daily operations at the site and be also able to expertly handle escalations.
• Ensure CSAT & SLA is met as per contract.
• Use an internal ticketing system in respect of the company procedures and processes.
  

Requirements

• Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues, and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Highly skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
• Experience with Anti-spyware and Anti-virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by the company.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by the company.
• Very good written and oral communications skills with clients and management. Good people handling skills.
• Ability to work with deadlines and complete tasks on time.
• Well-versed in ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
• Well-versed in IT Asset management – ITAM process.
• Customer-centric approach.
• Active listener with excellent interpersonal skills.
  

Education, Experience & Knowledge

• 5+ years of experience in a likewise function.
  

Languages

• Swiss German C1 or native level proficiency and English (spoken and written).
  

The candidate should be open for Covid-19 testing.

We are looking forward to your application. For further details please contact us at +41 (0) 22 736 12 15.