IT Helpdesk Contractor

☞ Nozomi Networks

View: 175

Update day: 21-03-2024

Location: Mendrisio Ticino TI

Category: Information Technology Beauty / Wellness

Industry:

Job type: CDD

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Job content

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

As we expand our product portfolio and global presence, our IT department is hiring a IT Helpdesk Contractorwith a proven track record of working in a Mac dominant environment (using JAMF), and having experience in a similar role to IT Helpdesk or technical support. As a member of the IT team, you’ll be working to support the needs of the company staff and departments and help define the information security policies standards and toolset.

3-month contract

If this sounds like you, read on. You could be the next "Nozomier"!

In this role you will:

  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Support corporate end users
  • Troubleshoot and resolve issues with a wide array of hardware/software in a fast-paced corporate office environment
  • Provide in-house or remote support via remote tools and/or verbal instructions
  • Maintain all necessary hardware and software inventories/licenses for all corporate devices
  • Perform hardware repairs and process warranty RMA’s on systems as needed

To be successful in this opportunity, you will have:

  • Experience in the IT field
  • Excellent at setups & troubleshooting
  • Familiar with Active Directory, JAMF/Intune, ticketing systems such as Freshworks, Servicenow or Remedy
  • Capable of learning and understanding new technologies quickly and developing a proficiency that establishes confidence and provides results
  • Ability to prioritize with assign tasks and collaborate with other team members in assignment participation
  • Support and maintain user account information including provisioning of new accounts and new access through security and system groups
  • Assure incidents and requests are handled within our SLAs to empower users with timely and accurate solutions
  • Experience with scripting languages such as Python, BASH or Powershell
  • Onboarding and Offboarding

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world’s critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

  • Health & Wellness
  • Financial
  • Work Life Balance
  • Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

If you would like to know more about our Privacy Policy please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact email: privacy@nozominetworks.com.

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Deadline: 05-05-2024

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