IT Operation Specialist

Envista Holdings

View: 162

Update day: 26-03-2024

Location: Kloten Zürich ZH

Category: IT - Hardware / Networking

Industry:

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Job content

Nobel Biocare is an innovation leader in the field of implant-based dental restorations. We offer a dynamic and inclusive environment that fosters creativity and collaboration within our global workforce. We strive to provide the highest-quality implant solutions and workflows, enabling our customers to deliver optimal patient outcomes, while fostering practice growth. We embrace our position as a leader in the premium segment and uphold the highest standards in the dental industry. With a commitment to developing our talented workforce, Nobel Biocare is a great place to build your career. For more information about Nobel Biocare, visit www.nobelbiocare.com


Job Description:

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).

Job Requirements:

Job Requirements
  • Operating systems support: Windows, iOS, Android, Mac
  • Standard hardware & standard software support
  • Local network internet lines, VoIP systems, printers, mobile phones and tablets support
  • Server room operations: racking, patching, cabling, tape backup change, refresh
  • Assist other IT Teams to assess capacity and requirements locally
  • Incident/request management
  • Travelling to other locations where/when needed
  • Train new users, conduct regular training sessions, project-related training sessions
  • AD user administration
  • Office 365 technical support
  • Ensure effective user commmunication (IT changes, announcements, reminders)
  • Translate documents, training materials and manuals to local language(s)
  • IT projects assistance and consulting, within the bounderies of this job description
  • Maintain IT knowledge database, creation of guides
  • Provides all the relevant and pertinent information when involved in local IT audit processes
  • Disposal of IT equipment and appliances
  • Provides IT consultancy to local managment upon request
  • Attends calls in the global call center system and forms part of a rotating shift for weekend calls
  • Provides best effort IT support for local business events (symposium, conferences, meetings)

Provide onsite and remote IT support to users. This includes assisting, instructing, informing and training them on IT-related matters.

Support remotely the office environment off users in any office.

Support and assist configuring IT appliances, printers, VoIP phones, mobile phones, tablets, internet lines and other standard hardware and standard software.

Act as a local point of contact for IT outsourcing partners and other Global IT business units.

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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Deadline: 10-05-2024

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