IT Service Desk

Job content

wefox Group is Europe’s leading insurtech that is reinventing insurance at scale, with a total of $235 million raised in 2019, making it the largest funding round by a European insurtech.

wefox Group is revolutionising insurance by empowering the customer and delivering solutions for secured data-driven experiences.

IT Helpdesk Specialist (m/f/d)

Responsibilities:

• You provide exceptional 1 and 2 Level IT Helpdesk support to your colleagues, including user support and computer setup (Mac and Windows)
• Customer Support/ Customer Success experience. Able to interact constructively, build relationships, sympathise and help end-users.
• You maintain our inventory and work on the forecast for our hardware .
• You manage permission in Atlassian tools (Jira and Confluence) and create mailbox accounts.
• You are responsible for the maintenance of IT control documentation.
• Be a people-person, nice personality, positive mindset.
• You manage software licenses.

Your skills:

• You have knowledge of MDM
• You have good experience in solving incidents: equipment, peripherals and their configuration (software, operating system, hardware and network
• You are also experienced in PC and Mac hardware
• You have knowledge of networking: setup and configuration of routers, switches, firewalls, APs, etc.
• You are fluent in German and English, written and verbally

What we offer:
Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of!

Here are some of them:

• Flexible working hours including some days remote option
• 26 working days of vacation + 24th and 31st December.
• Seniority days: one day of extra holiday per employment year starting from the 2nd anniversary in the company (up to 30 days total holidays).
• Discounted fitness memberships
• Up to 50% of your public transport costs reimbursed
• A stack of the latest technologies and working gadgets
• Free coffee, fruit and snacks, because we need fuel!
• Grants for training and coaching

If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering - and most of all, being the authentic you, get in touch, we want to meet you!

To all the misunderstood geniuses, rebels and mavericks looking to change the world for the better. Come work with us!

Your contact person for this role is Godwin Udongwo

We are an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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