IT Support Agent

We are looking for a new enthusiastic colleague who will be responsible for supporting and consulting our internal clients in all end user device related IT matters via voice-, chat- and offline channels and drive them to a sustainable solution, either in the office or at corporate events. Together, we are covering so called Gold & Platinum Users within the bank, helping our clients with their IT tickets, phone requests or in our virtual/physical “IT Cafés” with regards to their technical business continuity. Are you a solution-oriented and client-focused IT person? Then you might be the next addition to our dynamic team!

Your future colleagues

You will join a highly motivated and well experienced team of user-oriented individuals who understand the value of teamwork and team spirit. The team is well-built, we value trust, openness, transparency, and good atmosphere at work. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

We are looking for IT professionals willing to grow and develop their professional career within our company; candidates ideally possess the following aspects:

• A technical education in Information Technologies or equivalent
• Min. 1-2 years of practical experience in a similar IT support role
• An in-depth knowledge of Microsoft Office 365 and Windows 10 products
• Analytical skills to troubleshoot problems and to set priorities in a service-oriented way
• The attitude to manage client’s expectations and communicate effectively on different seniority levels
• The ability to work under pressure, to keep things simple, with patience and creativity
• Conflict management skills with a high level of customer focus and empathy
• Good verbal and written language skills in German and English
• Dedication to fostering an inclusive culture and value diverse perspectives

*LI-CSJOB*

Ms. N. Parel would be delighted to receive your application.
Please apply via our career portal.