IT Support Engineer

Job content

About IMD

The Institute for Management Development (IMD) is an independent academic institution with Swiss roots and global reach, founded 75 years ago by business leaders for business leaders. Since its creation, IMD has been a pioneering force in developing leaders who transform organizations and contribute to society.
Based in Lausanne (Switzerland) and Singapore, IMD has been ranked in the Top 3 of the annual FT’s Executive Education Global Ranking for the last nine consecutive years and in the top five for 17 consecutive years. Our MBA and EMBA programs have repeatedly been singled out among the best in Europe and the world.
We believe that this consistency at the forefront of our industry is grounded in IMD’s unique approach to creating “Real Learning. Real Impact”. Led by an expert and diverse faculty, we strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our purpose is “Challenging what is and inspiring what could be, we develop leaders who transform organizations and contribute to society.”

To reinforce our team, we are looking for a

IT Support Engineer (100%)

Why we are recruiting

How did we get here? One of our team members got a new job, another one got a promotion. We are happy for them and we know they won’t be easy to replace… We know that you, our new team member, are out there!
We are searching for our new IT Support Engineer (because HR did not approve “Miracle Worker” as a job title), someone cool, smart, motivated and knowleageable to join the team so we can continue to deliver great work and remain one of the awesomest team on campus.

Your main responsibilities

You probably know what an IT Support Engineer does, otherwise you wouldn’t be reading this. But in short, you will be supporting different populations on a multitude of platforms and solutions. We are mostly a Windows institution, but we also have Macs and iOS devices. Our campus is huge (and beautiful) so some days you will get your 10’000 steps in easily! There’s always free coffee and most times also free food. And your teammates’ endless support!

Within the team, you will be responsable for things you are already good at (we cannot be experts in all fields, right?) but we are also happy to get you working onto new things (learning is what keeps the job interesting).

We are looking for someone who is better with people than with computers. But it’s an IT job, so you kind of still need to be very good with computers. And Projects. And troubleshooting. And if you can also contribute to writing procedures/process and knowledge articles : Wow! Get your application in ASAP, we want to meet you!

Education & Experience

• At least 2 years as an IT end-user support
• Strong knowledge in hardware, software, wireless networks and communication devices
• Strong Microsoft 365 and common corporate softwares
• Strong knowledge in Windows-based operating systems and Mac
• Knowledge of Salesforce, Zoom, ServiceNow, Jira
• Excellent skills in English. Good knowledge in French.
• Technical CFC related to IT Certifications is a plus.

Ideal Profile

• Able to effectively prioritize and function in a high-pressure environment
• Strong interpersonal and oral communication skills
• Highly service oriented with excellent customer-facing skills
• Multi-tasks, flexible and well organized.

How to apply

If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas).

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application.

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.