Customer Training Coordinator - Temp

Temporary position

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function of Position:

Coordinate and provide administrative support on different types of customer training events successfully.

Roles and Responsibilities:

• Establish professional relationships with ISI Training/Sales/Marketing and Finance Team together with external key players, to facilitate event coordination.
• Carefully manage the different resources at the Training Sites and plan accordingly.
• Manage the scheduling of Host Surgeons for certain sessions held at the training centers and at hospitals. Assist them with traveling and lodging requirements when needed.
• Receive Training Sites/Proctor/Host Surgeons invoices: follow up in order to facilitate payment.
• Liaise with Sales and collect payment information when applies, invoice events once completed, liaise with Finance and maintain a record of payments.
• Ensure all events are properly recorded and have received appropriate validation in our database, escalating if necessary non-compliant events.
• Use and maintain existing reports, gather data from multiple systems to provide metrics. Constantly evaluate processes and identify means to improve efficiency while maintaining quality.
• Participate in projects as assigned and general administrative functions.

Required Knowledge, Skills, and Experience:

• Minimum 2 year experience in similar functions (event management)
• Experience and ability to work effectively with multi-cultural and cross-functional groups
• Demonstrated ability to manage priorities.
• Excellent organizational skills. Able to smoothly manage multiple tasks.
• Very good verbal/written communication, teamwork, and interpersonal skills to work across multiple constituents through multiple channels
• Demonstrated ability to learn new software systems quickly
• Self-starter with ability to take leadership in unstructured environment with the appropriate level of supervision
• Fluent at least in English and another European language;
• Experience in MS Office Suite: Excel, PowerPoint presentations

Preferred knowledge, skills, and Experience:

• Working knowledge of CRM systems: SalesForce.com is a plus
• Working knowledge of ERP systems: SAP is a plus
• Excellent knowledge of a third European language is an asset
• Experience with database applications
• Experience in biotech or medical device organization preferred
• Capability to train others on new processes utilizing different media, phone, web-conference, or in person
• Basic understanding of human anatomy and physiology preferred

Shift :Shift 1 - Day

Travel :No