Sales Coodinator

SALES COORDINATOR

At Fairmont Hotels & Resorts, our colleagues turn simple moments into lasting memories for our guests through the exceptional service they provide to our guests and each other. Put your skills to work as a Sales Coordinator, where your administrative and technical expertise will help ensure the success of operations and provide an unforgettable experience for our guests.

Hotel Overview: Located on the shores of Lake Geneva and facing the magnificent view of the Alps, Fairmont Le Montreux Palace is a hotel of distinction, a member of Accorhotels Luxury Europe, Fairmont Hotels & Resorts, Swiss Deluxe Hotels and Leading Hotels of the World. With an unparalleled global reputation, 236 luxurious rooms and suites and the finest dining experience, Fairmont Le Montreux Palace is truly an enchanting place. Its three restaurants and three bars offer a vast choice of delights that will satisfy the most demanding palate. The Montreux Jazz Café is the place to be if you want to enjoy the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, MP’s Bar & Grill is an upscale restaurant with a casual atmosphere that specializes in grilled meats and has no equal in the region, and Funky Claude’s Bar is the place to be until late at night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best live music scene in town Fairmont Le Montreux Palace also specializes in hosting conventions, meetings and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation and beauty.

Summary of Responsibilities :Reporting to the Director of Group Sales, your essential duties will include, but not be limited to:

• Provide professional, personable and engaging service at all times
• Support sales managers in achieving objectives for assigned market segments
• Contribute to the development and deployment of the strategy and annual action plans specific to the assigned markets
• Prepare, send, follow up and archive all required correspondence with clients in assigned markets (proposals, contracts, booking confirmations...)
• Take responsibility for the planning of all inspection visits specific to the assigned markets by ensuring effective communication with clients and all departments involved
• Ensure that for all groups, all required steps are completed, functional and aligned with the signed terms according to the established process (coordinate with the resources involved the entries in the price and inventory systems, communicate payment terms with accounting, coordinate links, provide the convention and banquet departments with all the required information and assistance...)
• Participate in the determination of pricing in the assigned markets within the parameters specific to the assigned market and determined by the company (using IDEAS)
• Participate in in-house and off-site activities such as inspections, familiarization trips, destination activities, etc. as required
• Respond to guest calls and coordinate requests and special projects in an efficient and professional manner
• Liaise with guests in the absence of the managers
• Prepare monthly, weekly and annual reports as required
• Manage priorities and execute tasks within specific deadlines
• Apply LQA technical and emotional standards
• Participate in pre and post conference meetings
• Have a professional attitude, be supportive and maintain composure at all times
• Respect the company’s standards
• Respect the policies and procedures of the department
• Respect ergonomic standards in terms of Health & Safety
• Adhere to all safety policies
• Other duties as assigned

Qualifications:

• 6 months of experience in the field of Sales required
• Fluency in French, English and German verbal and written
• Mastery of the Office package
• University degree in a related discipline is an asset
• Excellent communication skills required, both written and verbal
• Experience in the hospitality industry is an asset
• Knowledge of Micros and Opera software is an asset
• Ability to focus on the needs of guests, remaining calm and courteous at all times
• Candidate must occasionally be able to travel and be available for after-hours inspection visits

Visa requirements: In order to work in Switzerland, the candidate must hold a Swiss work permit or be a member of a European country from EU-17 or EU-8.

Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit, and promote diversity of talent.

Why work at Accor?
We are more than a global leader. We welcome you as you are and you can find the job and the brand that match your personality.
We support you as you grow and learn on a daily basis, ensuring that your work brings meaning to your life. So, during your experience with us, you can explore the unlimited possibilities of the Accor Group.
By joining Accor, you are writing each chapter of your story and together we can imagine the Hotel Industry of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/.

Do what you love, care for the world around you, dare to challenge the status quo! #BELIMITLESS