Sr. Salesforce Administrator

Intuitive

Visualizza: 196

Giorno di aggiornamento: 21-03-2024

Località: Aubonne Vaud VD

Categoria: IT - Software

Industria: Medical Equipment Manufacturing

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Commercial Technologies Business Analyst works closely with stakeholders across the company to enhance and maintain the Salesforce CRM platform that helps drive global market penetration of Intuitive’s product portfolio. The organization will depend on you to understand the evolving needs of the business to improve collection, accuracy, and processing of data to support the strategic analysis of this data resulting in increased competitive strength of the company.

Roles And Responsibilities
  • Serve as the Salesforce.com CRM business knowledge consultant for almost 4,000+ worldwide personnel across all departments
  • Manage and enhance the enterprise-wide Salesforce.com customer relationship management (CRM) platform to drive adoption of Intuitive products
  • Improve system operating efficiencies, configuration, and accuracy of critical data
  • Enhance Salesforce.com CRM usability and functionality
  • Manage all user profiles and interfaces, conduct system setup and customization
  • Design and develop solutions with the larger IT team by analyzing impact on interface integration including SAP, HANA, BOXI, Tableau, etc.
  • Support third party integration tools, including but not limited to CPQ, Tableau, TaskRay, Seismic, Qualtrics, Marketo
  • Execute Project Management activities for required platform defects and enhancements Perform acceptance testing and sign off for enhancements and defects in testing sandbox and production environment
  • Create functional specification documentation for new functionality and maintain functional specifications for existing functionality
  • Ensure data hygiene by driving predictable outcomes and repeatable processes
  • Maintain global standardization and identify opportunities to improve processes
  • Support Salesforce.com on new releases and quarterly updates
  • Evaluate new technology and add-ons to CRM platform
  • Using email to case provide first/second level support for user issues and ideas
  • Identify areas for platform improvement through case analysis
  • Develop processes & maintain data integrity and performance
  • Assist in enhancing mobile technology to save users time and energy allowing sales to focus on customer interactions
  • Participate in cross functional teams to develop solutions
  • Define and collect business requirements from end users to meet evolving corporate needs and functionality gaps
  • Maintain ease of use and data integrity to allow for systematic, accurate sales targeting
  • Import/export data, conduct mass updates or deletions of data elements
  • Edit and execute reports or searches for users
  • Upload quarterly quotas, territory alignments, and supporting security settings
  • Upload essential market data to support performance metrics and ensure optimal sales team deployment
  • Maintain Data Privacy and comply with government regulations
  • Educate the sales field teams about the power of CRM systems during their weekly/monthly team meetings, when applicable
  • Roll out new functionality and train business process owner/stakeholders
  • Introduce new hires to Salesforce best practices with sales training team
Qualifications

Required Knowledge, Skills, and Experience:
  • Bachelor’s degree or higher
  • 3+ years of experience as a Salesforce.com Administrator or Salesforce Business Analyst or Salesforce Consultant
  • Salesforce.com Sales Cloud Certified strongly preferred
  • Salesforce.com Service Cloud Certified preferred
  • Lightning competency and best practices
  • CPQ and Tenders experience required
  • Experience successfully managing Salesforce.com within an organization, preferably 1000+ users
  • Ability to create Reports and Dashboards for end user consumption based on sales team needs and privacy requirements
  • Extensive knowledge to troubleshoot issues within Custom Objects, Custom Fields, Page layouts, Custom Tabs, Workflows, Triggers and various other components as per the client and application requirements
  • Extensive experience supporting various Salesforce.com Standard Objects including Accounts, Contacts, Opportunities, Products, Price Books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
  • Experience supporting Salesforce.com features including user management, case assignment configuration and approval processes
  • Ability to work independently in a dynamic environment with minimal supervision
  • Excellent communication skills, attention to detail, and capability to support multiple projects concurrently
  • Demonstrate good interpersonal skills, ability to work with others in international team environment, effective interactions in cross department teams
  • Fluent (C1 minimum) in written and spoken English
  • Computer efficiency in Microsoft Word, PowerPoint, and Outlook
  • Advanced Microsoft Excel skills required
  • Data Privacy experience preferred
Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Day

Travel : 10% of the time

REF3777S
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Scadenza: 05-05-2024

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