Intern Service Desk

仕事内容

Employment Type: Internship

Contract Duration: 6 months

About The Team You Are Joining

You will be working alongside the Assistant Manager ITS Service Desk (GVA) while reporting to the Manager IT Operations & Global Service Desk (YMQ).

The Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.

What Your Day Would Be Like

• Resolve complex problems and implement solutions;
• Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
• Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
• Ensure meticulous call logging of all incoming call;
• Ensure regular Customer communication and service delivery –first level software and hardware support;
• Escalate problems to the other ITS teams according to procedures;
• Share expert knowledge.
  

We would love to hear from you if

• You recently graduated (within one year) of an IT degree;
• You have advanced knowledge of Microsoft Windows 10, Microsoft Office application suite and Adobe applications;
• You have excellent oral and written communication skills in English; knowledge of an additional language is an asset;
• You have the ability to remain calm, courteous and efficient in emergency situations;
• You have strong customer focus and interpersonal skills in a global environment;
• You have the ability to work as part of a global team;
• You have a high level of knowledge of multiple complex software packages, hardware and networks;
• You have experience with user administration in Active Directory;
• You have knowledge of basic hardware components.
  

Travel Required: N

Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!