OEM & Large Account Services Manager

仕事内容

This is usDanaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba and Linx, a group of technology companies dedicated to helping customers give products unique identities.Our businesses touch consumer, industrial, and pharmaceutical products to ensure freshness, consistency, and accurate labeling and tracking.From the iconic colors of a beloved brand to essential technology that enables confidence in the products we use every day, we are on a mission to bring our customer’s vision to life and inspire trust.Our companies deliver software and digital hardware solutions that help the customer win today - with an eye to the needs of tomorrow. Future-focused and digitally driven, we bring the world connected technology that ensures design and production run smoothly and shelves are stocked with authentic quality products.Our core valuesWe empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start, we have developed a robust onboarding plan to help you ramp up successfully. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates an advantage in the markets we serve. And we would love to have you join us!You will have the responsibility to:

• Establish and maintain multiple customer contacts, as the single point of contact, to provide on-going emergent and strategic support—both technical and commercial—to X-Rite portfolio of OEM customers
• Identify OEM customer needs for both short-term and long-term applications across the globe and across all products.
• Be responsible for working closely with the commercial and sales teams for coordinating service planning and successful execution, including roles and responsibilities clarity; management of parts, and repairs; financial invoicing coordination; customer negotiations on extra work where applicable.
• Work closely and collaborate with technical service to ensure performance standards for operations and customer service are met or exceeded.
• Analyze current OEM service revenue, local market, and competition to identify revenue opportunities and cost savings.
• Support sales during periodic contract negotiations to establish clear work scope, pricing, division of responsibilities, and drive identification and profitable capture of emergent work.

Qualification & Experience

• Bachelor’s degree with minimum 5 years work experience.
• Experience in a service-related role.
• Experience in one or more of the following areas is very desirable:
• Key Account Management
• Implementing Danaher Business System Growth Tools
• Developing and Deploying Commercial Strategy
• Budgeting and Forecasting
• International Business and Contract Development
• Must be able to work on-site and able to travel to servicer partner locations internationally
• Proven organizational skills; ability to set priorities and work independently.
• Detail oriented to ensure correct procedures are followed for a variety of customer materials and unique settings.
• Ability to earn credibility and trust and form positive relationships by drawing on strong communication and relationship building skills
• Ability to work efficiently in cross-functional teams and handle complex tasks quickly and efficiently in a constantly evolving environment
• Proficiency in English is required also proficiency in French or German is preferred
• Experience with Microsoft Excel and PowerPoint required.

Our OfferYou will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It’s a fast-paced environment, a consultative role, where you will get to partner with driven people to achieve their strategic business goals.You will work in a leading global company, with a leader who cares about you, your strengths and will help you to develop the best possible version of yourself.When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.