レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Job Description

Working as part of our SGS LabTox TA Commercial team, you will help to develop our presence in the Swiss Asbestos & Environmental Testing market by generating sales leads and providing best-in-class customer service to our client base.
  • Day to day back-office administrative tasks and reception
  • Apprentice training
  • Deputy to the Sales & Customer Care Manager in his absence
  • Enhances customer satisfaction, loyalty, and retention by providing superior services while ensuring company profit
  • Support to the Sales Specialist with Customer Care
Administration
  • Handle all back-office activities
  • Ensure daily phone follow up with clients, maintain databases
  • Prepare, control, register and send out invoices to customers
  • Provide administrative support to operations activities
  • Liaise with the laboratory supervisor to coordinate the activities
  • Support the organization of events such as trainings of externals
  • Assist and work on various projects apart from main activities
  • Ensure appropriate filing and archiving
Apprentice Training
  • Training of the apprentices
  • To care and support the apprentices
Deputy To The Sales & Customer Care Manager
  • Replace the manager when off
  • Coordinate the team
  • Main liaison for customer and lab
Customer Care
  • Making sure Customers’ needs are met
  • Enhancing satisfaction & retention
  • Technical support to clients
  • Support for the Sales Specialist
  • Ensure the absolute compliance of his actions with the Code of Integrity
Qualifications
  • Knowledge of building pollutants and environmental testing is a plus
  • Holds a CFC “Employé de Commerce”
  • Minimum 5 years of experience in a similar position
  • Fluency in German & Italian with a good knowledge of English, and French is a plus
  • You have an experience as an Apprentice instructor (obligatory)
  • Good command of MS Office tools and MS Outlook
  • Customer care and commercial focus
  • Good organizational and communication skills
  • Reliable, flexible and accurate
  • Team oriented
Additional Information

The role is based in Nidau.
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締切: 19-04-2024

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