Support Specialist L1/L2 (FR/EN/DE)

☞ Randstad Switzerland

見る: 194

更新日: 01-04-2024

場所: La Tour-de-Peilz Vaud VD

カテゴリー: その他の

業界: Staffing Recruiting

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Do you have proven experience as support specialist or service desk agent in a complexe environnement?

Are you customer-oriented and always positive in resolving difficult situations?

This opportunity is maybe the next step of your career!

For one of our clients based near la Tour-de-Peilz, we are actively looking for a Support Specialist with French, German and Englishskills.

You Mission

In this role, you will help users, customers and suppliers from several divisions in the area of communications systems in Romandie and collaborate closely with your Swiss-German colleagues in Zürich.
  • Handle L1 and L2 Support
  • Manage requests through a ticketing system
  • Escalate demands if needed
  • Update documentations and platforms
  • Prepare reports and statistics
  • Continuous improvement of process
Your Profile
  • Completed diploma in the field of computer science or equivalent
  • At least 2 years experience in a similar role including L2 Support
  • Very good communications skills
  • Able to speak fluently French and good English (B2)
  • Very good German : able to read documentation and have conversation (B2)
  • Positive and customer oriented
Do you think you can be a good match? Send us your CV ! We’d be happy to receive your application.
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締切: 16-05-2024

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