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Junior ICT Supporter
View: 122
Update day: 26-03-2024
Location: Solothurn Solothurn SO
Category: Consulting / Customer Service IT - Software
Industry: Information Technology Services
Position: Entry level
Job type: Full-time
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Job content
We are currently looking on behalf of one of our important clients for an Junior ICT Supporter. The role is a permanent position based in Solothurn Canton.
Your Role
- Ensure the smooth operation of the standardized IT infrastructure on-site as well as remotely worldwide.
- Install, maintain & repair office clients, peripheral devices, accessories & Cisco VoIP telephone devices.
- Receive & process inquiries on the internal hotline in German & English.
- Provide user support in the use of office automation software.
- Create training, installation & system documentation in accordance with computer system validation guidelines.
- Assist in the evaluation, installation & testing of client software.
- Assist with rollouts of updates & migrations.
- From 1 to 3 years of professional experience in 1st Level IT support, any experience in 2nd Level support is considered a plus
- Skilled & experienced in the use of a ticketing tool according to ITIL processes.
- A good knowledge of the Windows & MS Office products range.
- Any knowledge of HP & Dell Hardware & Citrix is considered advantageous.
- Completed apprenticeship as a Computer Scientist or equivalent professional training.
- Reliable, resilient, customer-oriented & a team player.
- Native level or very fluent German is mandatory. Good English language skills are also required.
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Deadline: 10-05-2024
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