Junior IT Service Desk Agent

View: 247

Update day: 26-03-2024

Location: Baar Zug ZG

Category: IT - Software

Industry: Mechanical or Industrial Engineering Staffing Recruiting Human Resources

Position: Associate

Job type: Full-time

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Job content

The main tasks and responsibilities include:

Deliver best practice incident management
First point of contact for customer liaison and keeping customers informed of progress of incidents
Recording, investigating, diagnosing and resolving incidents
Communicating both proactively and reactively with all users and technical resolving teams
Ensuring correct reassignment of unresolved or misrouted incidents
Provide proactive support in order to consistently improve the ‘end user experience’

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