Commercial Superuser

IKEA

전망: 169

갱신일: 21-03-2024

위치: Spreitenbach Aargau AG

범주: 수출 수입 운송 / 물류 / 창고

산업:

직업 종류: Temps plein, Temps de travail : 90-100%

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작업 내용

Who you are

  • You are currently working as a team leader or deputy team leader in the selling area and an have extensive knowledge of the products, tools and systems as well as connected processes.

  • You bring knowledge of processes and cycles as well as local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs.

  • You have knowledge of the IKEA omnichannel reality and online customer behaviors.

  • You have a passion for digital tools and are able to communicate changes effectively to various stakeholders.

  • You are able to coach and influence a team of co-workers and Manager and to prioritize, delegate and make efficient decisions with speed and simplicity.

  • You speak English fluently and ideally speak another national language to be able to manage your projects independently.

Your responsibilities

  • Ensure co-worker competence and knowledge of the tools, working methods and processes that are required within Selling, Serving and Buying.

  • Work closely with end users to ensure tools are fit for purpose, settings, potential adaption options and configurations are optimized to country needs and provide input on additional required features by identifying their strengths and weaknesses.

  • Be aware of the peak times for Selling, Serving and Buying activities and the deadlines they work towards to provide and be available for support in a timely manner.

  • Providing coaching, assistance and training to new and existing store super users and relevant target groups (users of Selling, Buying and Serving tools and systems) within stores and commercial during launch and feature roll-outs.

  • Proactively ensuring relevant target groups’ competencies are at a high level.

  • Proactively working with the stores and target groups through store visits and KPI follow-up to identify areas of improvement.

  • Ensure tool is used in the right way by supporting implementation of new Way of Working.

  • Responsible for communicating functionality changes to store super user and the users in the market.

  • Responsible for reporting product related issues to Service Desk/Helpdesk.

  • Provide the global Product Team with knowledge and competence to improve and optimise the functionality of the product by e.g. capturing and analysing requests from users.

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Good to know

There are many ways to say, “thank you”. The benefits from IKEA are part of that and benefit you too!

Besides 15% staff-discount you benefit from 28 holidays (based on 100%), eight weeks parental leave, contributions to public transport tickets or free on-site parking, full access to the LinkedIn Learning platform, discounted meals in the staff canteen, and the IKEA bonus system.

At IKEA you find endless opportunities to develop yourself. We support our co-workers, who are interested, to change teams or roles and to realise their ideas.

If you feel spoken to, click on “apply now” and let us know through your documents why you are motivated to fill this role. We look forward to hearing from you!

After a first selection we will contact you and – if we think there might be a match – discuss the next steps.

We continuously examine all applications and discontinue the hiring process as soon as we have found the right candidate. Therefore, please submit your application as soon as possible.
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마감 시간: 05-05-2024

무료 후보 신청 클릭

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