International Client Services Coordinator

작업 내용

« Join the Maison’s services community and helps us exceed the needs and desires of Cartier creations’ owners». Olivier Bérard, Cartier International Client Services Director.

We would like to talk to you about the opportunity to join our International Client Marketing Department, based in Geneva, as International Client Services Coordinator. ( 1year contract)

In this role, you work for the success of the Maison’s Client Services Strategies and you are part of the International Client Services team. You will focus on carrying out the transversal activities of the department and coordinating the contributions of its members.

You will be key to supporting the efficient running of the team and its smooth collaboration with external departments and markets. The position requires a collaborative attitude, presentation skills with attention to details, as well as a strong client-focus and curiosity for the luxury industry.

The International Client Services Coordinator works closely with the Client Marketing and market teams. She/He reports to the International Client Services Director.

HOW WILL YOU MAKE AN IMPACT?

Animate the community

Client Services are an essential mission of the Maison and we shall engage every department and market.

For newcomers to be sensitized to our mission, you will regularly update our induction kit

You will publish the department news in all internal touchpoints (Connect, MyAtlas, Yammer…)

With your collaborative spirit, you will co-lead the organization of community events (Client Marketing Community Meeting, team gatherings)

Coordinate the team meetings

Client Services are a pivotal activity, and we make our time with other teams efficient and productive.

With your rigorous methodology, you will plan the regular and ad hoc team meetings and update the contact list

You will gather the topics and double-check the presentations

You will edit the minutes and ensure the follow up

Gather and formalize data

Client Services are a major source of interactions and operations which requires accurate monitoring.

You will put together reports as requested by the department’s director and managers, making sure to clarify the deadline and the intention

You will gather feedbacks from the markets

You will regularly review the competitor’s offer.

Administer the resource

The Client Services team is growing and shall professionalize its running

You will coordinate the team’s HR topics (onboarding, regulations)

You will coordinate the team’s budget reporting

You will manage the contracts, fees registrations and payments

Coordinate projects

Client services are an activity in transformation and fast growth and new opportunities constantly arise.

You will ensure the coordination of transversal projects within the team

You will manage ad hoc projects upon request

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You possess a Master’degree in Business Management or related fields
• You have at least 2 years’ experience preferably in the Retail and luxury industry
• You are fluent in English and French, a 3rd language is a plus
• You have great interpersonal and communication skills
• You can focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture
• You can easily juggle with several different projects and responsibilities
• You have great sensitivity to client’s needs & aspirations
• You are analytical and result-oriented
• You can interact in a multicultural environment
• You are keen to build strong relationships with teams and stakeholders
  
  

What Do We Offer

• We create a positive environment and highlight your personal and team performances
• We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments
• We constantly educate you with: Cartier’s savoir-faire, competitive landscape, industry news, client experience best practices
  
  

YOUR JOURNEY WITH US

If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the hiring manager and the HR Manager.