수평: Entry level

직업 종류: Full-time

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작업 내용

The IT department at Uniworld consists of three team members and is in charge of the available IT technology (software and hardware) on the ships and in the office. On the user side this includes the various software solutions for ERP (MXP), Office 365 suite and various smaller specific systems, and on the technical side the networks and servers on all ships and offices to support the software and solutions for the connection to the internet. This technology becomes more and more important in the delivery of our product according to the high expectations of our guests and it is therefore crucial that adequate support is provided to the internal users. To replace one of our colleagues we are looking for a

System Engineer

Your Responsibilities Will Include

System Administration & Engineering (50%)
  • Troubleshoot, implement, and monitor IT infrastructure, network, and security requirements.
  • Provide support on SaaS applications including system updates and feature enhancements.
  • Analyze user enhancement requests to deliver solutions focused on establishing and improving business processes, addressing process gaps, and enabling automation.
Support (40%)
  • Provide various level of support services to end users, resolving any IT incidents in an efficient and timely matter. The IT department oversees the available IT technology (software and hardware) on the ships and in the office. On the user side this includes the various software solutions for ERP (MXP), Office 365 suite and various smaller specific systems, including Virtualization (VMWare Client & Server) as well as added knowledge of Horizon Remote Desktop Access, vSphere, Mobile Device Management.
  • Provide user training and manage user permissions to applications as needed.
  • Identify and resolve application incidents and requests or refer to other technology groups or vendors when necessary.
Operations (10%)
  • Work closely with key vendors to order IT equipment, software, AV hardware and network equipment. Reconcile delivered goods with orders
  • Assist with onboarding new IT vendors
  • Assist with asset tracking and inventory control log
  • Manage local vendors and/or consultants to ensure projects or required IT operational activities are addressed adequately and on a timely manner
  • Processing invoices for IT related projects
  • Managing vendors ticketing systems
You will support our team effectively with the following skills/background:
  • You are communicative and can work with stakeholders in a matrix environment effectively
  • You are results-driven, take initiative and ownership to accomplish work
  • You have the ability to demonstrate flexibility and embrace change in a dynamic, rapidly growing environment, can work on a few different projects at once
  • You strive for continuous improvement and embrace innovative ideas in daily work
  • You can conduct business in English
  • You have minimum of three years work experience. In particular with:
    • Desktop and server operating systems, including Windows 10 and Server 2016+
    • IT Applications Experience: Office 365 expertise, Active Directory, Mobile Device Management, vSphere & Horizon Remote Desktop
    • TCP/IP, DNS, vLANS, network switches, wireless access points, firewalls, AV hardware, and printer management.
    • Computer hardware, including laptops, docking stations, phones, printers, network switches, firewalls, and storage appliances.
    • Endpoint deployment management and service desk tools
    • PowerShell scripting
    • Vendor and project management
To Be a Perfect Candidate You Preferably
  • Be certified in CompTIA A+ or similar
  • Have broad knowledge in Office 365 Administration, SQL Database and Azure
  • Speak German, any other language is an advantage
You don’t meet the requirements 100% but you still believe you would fit our team? Apply anyway – we would love to read your application!

What are we like?
  • Future-focused, inquisitive and open-minded. Our employees come from various countries, backgrounds and cultures. We celebrate our diversity and are committed to creating an inclusive environment for everyone.
  • As part of TTC, a 100 year old and family-owned collection of hospitality brands, we’re able to weather the most difficult of times without sacrificing our high standards.
  • Service is at the heart of everything we do, and we seek people who love hosting, interacting with people even when working in the office.
  • To find out more about Uniworld, and your possible future work environment click here
Important Information
  • Start of work – as soon as possible or by an agreement
  • Due to legal requirements we can accept only applicants from EU/EEA/CH
  • Partial home-office is possible
  • We welcome internal and external candidates
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마감 시간: 04-05-2024

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