Job type: Temps de travail : 80-100%

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Corporate Title: Assistant Vice President

Division: BCN-Life & Health Business Management (50011911)

Department: BCNE-L&H Business Management EMEA (50011944)

Recruiter: Kaja Vögele

Hiring Manager: Simona Scatizzi

About the role

We are looking for an experienced Life & Health Claims Specialist in Zurich to work in our Life & Health Claims Team supporting primarily the Belgium, Netherlands, Luxembourg market, while also contributing to the work and initiatives of our wider Continental Europe Claims team.

The opportunity includes:

  • Independent day-to-day assessment of Life & Health claims for Swiss Re clients in Belgium, Netherlands and Luxembourg, e.g. providing the opinions on complex claim cases
  • Provide technically accurate claims management decisions within authority while applying the appropriate balance of service and risk management
  • Manage a portfolio of new and existing claims in accordance with Swiss Re’s claims philosophy, the Treaty, policy terms and agreed service standards
  • Demonstrate strong partnership with clients and L&H colleagues
  • Together with your colleagues, you will be the primary contact person for the Heads of Claims of designated clients and have meaningful interactions and discussions to assist in building a deep understanding of the client that allows us to align our claims interests and goals with those of the client
  • Working closely with internal stakeholders like Client Markets, Underwriting, Actuarial and the wider Claims community, to share claims trends, analyse and interpret data and suggest appropriate interventions to improve the portfolio experience
  • While your primary responsibility is to manage the inforce, where appropriate you will also provide support in tendering for new business, and in innovative product development
  • Help to monitor the claims portfolio, performing client audits, and liaising with and supporting other L&H colleagues in the active and cost-effective management of the business
  • Record and maintain accurate claims data on Swiss Re systems, and contribute to business reporting
  • Contribute effectively to business project and initiatives, and to value-added activities such as the development and roll-out of our Claims Solutions, and the preparation of seminars and training; promoting Swiss Re’s claims profile and expertise
  • Enhance our operational excellence and align with risk management guidelines and practices
  • Identify market threats and opportunities
  • Support the day-to-day delivery of the claims value chain to clients in Continental Europe, communicating clearly with clients and enhancing relationships

About the team

Life & Health Business Management EMEA is responsible for handling the inforce business. There are teams leading Claims, Technical Accounting, Actuarial Management, and Portfolio Management activities.

The successful candidate will be part of the EMEA Life & Health Claims Management team. We work collaboratively with our internal partners and client companies, sharing insights, building best practices and leveraging our global knowledge and expertise effectively. The team aims to actively manage the in-force business to deliver maximum shareholder value and to protect the L&H balance sheet.

You will directly report to the L&H Claims Manager currently responsible for Belgium, Netherlands and Luxembourg, Israel, Mediterranean, Italy, Turkey, Nordics, Baltics, and Iberia.

Does this sound interesting? If yes, do not hesitate to apply!

About You

  • Formal qualification or study in either business, financial services, law or medical field
  • At least 5 years of experience in direct insurance or reinsurance claims management in Belgium, Netherlands or Luxembourg for life insurance, long term care and disability products
  • Deep understanding of the Life & Health insurance markets of Belgium, Netherlands or Luxembourg
  • Client relationship management experience is required
  • Excellent oral and written communication skills
  • Significant awareness of market and portfolio dynamics, including the ability to anticipate and mitigate potential risks and opportunities
  • Demonstrated ability to explore new ideas, develop solutions, followed by effective implementation
  • Training and presentation skills and experience
  • Data analytical skills
  • Problem solving approach
  • An eye for detail with the ability to step back and consider the wider commercial perspective
  • Great teammate who is sensitive to cultural differences
  • Language skills: fluency in Dutch or French, with good knowledge of English is crucial. Additional European languages are an advantage
  • Claims management experience and understanding of other Continental European markets is beneficial

If you consider yourself an innovative and agile person, we look forward to your application!

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

#LI-Hybrid


About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.


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Reference Code:124206
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Deadline: 14-04-2024

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