LifeScience Consultant: Applications Manager

Job content

We are looking for enthusiastsKVALITO Consulting Group is a strategic partner and global Life Science network for regulated industries with a focus on quality. Headquartered in Basel, Switzerland, we have subsidiaries in Germany, the Czech Republic, Ireland, and Malaysia. With our enthusiasm for progressive technologies and our in-depth knowledge of industry best practices and regulations, we drive effective and efficient project delivery to keep our industry-leading clients ahead of the competition. Our leadership and consultants combine decades of experience in enterprise environments. To cover all essential technical areas in the field of digital and mobile, KVALITO works with reliable Technology Partners worldwide. For more information, please visit us at www.KVALITO.chLife Science Consultant: Applications ManagerLocation: Remote (100%)RoleAs a Genomics Application Services Manager, you will lead all incident and change processes for the Genomics applications in the platform as well as for core platform components.Responsibilities

• Own and drive the full lifecycle post-release - covering incident ownership, resolution, problem management, maintenance, service enhancement, release management, RCA risk assessments, and providing technical support when needed
• Coordinate across multiple disciplines (Customer Service/Support, Data Science, Technology teams, and Regulatory) and a complicated genomics workflow and application stack for problem resolution and closure of RCA
• Leverage and develop relevant metrics, observability, monitoring, automation measures, tools, and methods to publish and monitor the performance of the application and platform
• Drive continuous improvement activities in collaboration with peer groups
• Ensure the changes and releases process are complying to the companywide procedures and MedTech requirements
• Liaise with quality for process improvements
• Drive for the maturity of processes in a growing company and team environment
• Act as a focal point for communicating issues or updates related to changes, fixes, updates, and releases to internal stakeholders and customers as appropriate

Minimum Qualifications And ExperienceEducation

• Bachelor’s degree qualified or equivalent in a relevant discipline

Work Experience

• 6 to 8 years of experience as an application manager
• Last 3 years of experience should have been as an application manager with experience in ServiceNow (or other ticketing systems regards change management)

Hard Skills

• Working knowledge of JIRA or similar platform
• Product Management
• need to be able to travel onsite from time to time
• Prior experience in managing and supporting applications and platforms in Healthcare, Life sciences industries, and experience with operating and managing regulated systems in a cloud environment.
• Prior experience in driving service management setup and improving the maturity of the processes preferably of a SaaS platform
• Keeps informed of the latest technology advancements and approaches to application and platform observability, DevOps, and SRE.
• Background and experience in the application of software in the field of Genomics, Bioinformatics, AI/ML preferred.
• Background in software development with a passion for serving end users, can coordinate across multiple stakeholder groups, drive decisions, and effectively communicate & collaborate.
• High influence skills and a self-starter / autonomous. Can dive deep into details and also take a high-level organizational process and enterprise view. Has led teams (internal, and external) in project and organizational settings.
• Demonstrated ability to rapidly learn and operate in ambiguous and fast-evolving environments.

Soft Skills

• Excellent decision making
• Analytical and goal-oriented
• Proactive and problem solving
• Excellent communication skills
• Flexible, resilient
• Customer oriented
• Success oriented
• Strong organizational skills and attention to detail
• Strong interpersonal and influencing skills at all levels of the organization
• Ability to work independently and in a team environment

We Offer Great Benefits

• Flat hierarchies and responsibility from the beginning
• People-oriented culture
• Diversity and inclusion-focused environment
• Global client projects in a multinational environment
• Flexible working hours and home office
• Involvement in global conferences
• Individual professional development, training, and coaching
• Unlimited full employment contract
• Excellent remuneration package consisting of a competitive salary plus a substantial bonus

ContactIf you have the necessary background and experience and would like to join a small team responsible for a truly global operation, then please send your application to recruiting(at)kvalito.ch including your:

• CV, cover letter, and supporting documents (i.e., diplomas, certificates, references)
• Availability - earliest start date
• Salary expectations
• Location preference

We are looking forward to your applicationYour KVALITO Team