Local IT Technician

☞ Stefanini EMEA

View: 126

Update day: 18-04-2024

Location: Neuchâtel Neuchâtel NE

Category: IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Job DescriptionWe are recruiting a Local IT Technician to solve customer support issues on-site, at our customer’s premises. You will be responsible for providing the local support for all on-site employees and you will work along a team of skilled and motivated technicians! We are looking for an extremely proactive IT technician with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.Responsibilities
  • ITSMS Tool Set (Ticket Management Software)
  • Correctly track incidents and calls timely and accurately
  • Respond to computer related service and trouble calls
  • (Desktops/Laptops) - Hardware and Software Troubleshooting
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Support of key engineering applications at use within the business
  • Move workstations and peripherals, as required
  • Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
Job Requirements
  • 2-3 Years experience in an IT Support Role
  • PC (Desktops/Laptops) - Hardware and Software Troubleshooting
  • Ability to resolve Windows 7 and Windows 10 Operating System Errors
  • Ability to resolve Windows 10 and MAC OS Operating System Errors
  • Proficient in Microsoft Office 2016/2019/Office365 Suite
  • Experienced with Apple Products (MacOS/IpadOS/IOS)
  • Experience with Mobile Device Support (IOS/Android)
  • Basic Network troubleshooting skills and knowledge
  • Some hardware support experience required e.g. installing memory/hard drives
  • Proficient in collaboration Tools Teams/Skype/Zoom
  • Proficient with ’Remote Worker’ technology, accessibility troubleshooting skills
  • Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
  • Understanding of Antivirus Protection Software, and VPN Solutions
  • Basic Network troubleshooting skills and knowledge
  • Proficient in Microsoft Office latest Suites
  • Understanding of Symantec Endpoint Protection software
  • ITSM Tool Set (Ticket Management Software) preferred
  • Correctly track incidents and calls timely and accurately
  • Basic Knowledge of Microsoft Active Directory
  • Microsoft Group Policy Objects experience
  • Implement virus detection and eradication procedures
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Hardware installation, movement and de-installation
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
  • Support of key engineering applications at use within the business
  • Basic support of tablets/smart devices
  • Candidates need to be flexible, efficient and able to work independently
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service
  • Excellent Verbal and Written Communication Skills
  • Advanced English knowledge
  • Ability to multitask, team focused, good organizational skills
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What we offer:
  • Health insurance
  • Competitive salary
  • Opportunities to learn and develop: training programs;
  • Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!What’s next:It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist!About UsWe are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.
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Deadline: 02-06-2024

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