Manager, Central Dispatch South EU

☞ Hach

View: 216

Update day: 29-03-2024

Location: Rheineck St. Gallen SG

Category: Other

Industry: Environmental Services

Job type: Full-time

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Job content

If you believe in creating something extraordinary, you’ll fit right in at Hach. You’ll find we’re always looking to improve. You’ll notice we believe that we can be better tomorrow than we are today. Some call it dedication, others call it drive, we call it passion. Hach is here to ensure water quality for people around the world. Want to join us in this mission? We are ready for your best. DIVE IN. HAVE IMPACT.

ENSURING WATER QUALITY FOR PEOPLE AROUND THE WORLD – Providing access to and information about water is our number one responsibility. Both around the corner and around the globe, we are committed to providing innovative solutions that help ensure that communities large and small have water that is safe, accessible and available for all. Develop your skills and grow your expertise while playing a role in improving the quality of life for people around the world. Learn more about how you can make a difference at Hach by visiting www.hach.com.

POSITION SUMMARY:

The primary role of this position is management of the North EU and CEE field service dispatch coordinator team. The Manager, Central Dispatch North EU & CEE is responsible for hiring, training, directing and evaluating Dispatch Coordinators in the efficient and timely execution of Service commitments to Hach customers, and ensuring accuracy with service inventory and transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Development and management of departmental budget and KPI targets.
  • Work with Senior Manager, Central Dispatch and Supply Chain EU to develop and deliver to strategic goals.
  • Ability to support and act as backup for Sr. Manager.
  • Manage dispatch staff by establishing and delivering to annual goals, hiring and training new associates, coaching and mentoring, and monitoring/appraising individual performance.
  • Leadership of all aspects of the Performance for Growth (P4G), and Development for Growth (D4G) process.
  • Collaborates cross-functionally and with Field Service Managers to resolve escalations, drive improvements, and deliver on assigned initiatives
  • Organizational level Problem Solving leadership for KPI and/or PD level misses
  • Ability to multi-task and adapt to a fast-paced changing environment.
  • Provide direction and delegation authority to assigned Service staff.
CRITICAL COMPETENCIES / SUCCESS FACTORS
  • Takes the time with tenacity to consistently meet or exceed goals and objectives (Leads through DBS)
  • Personally accountable and takes ownership (Builds People, Teams, and Organizations)
  • Utilizes time and resources effectively & efficiently (Acts with Integrity)
  • Quickly assesses new situations, prioritizes the critical few tasks and objectives (Charts the Course)
  • Uses DBS to drive department performance (Leads through DBS)
  • Establishes expectations, motivates and delegates, gets work done through others without losing touch (Builds People, Teams, and Organizations)
  • Communicates openly and clearly, understands, influences and engages others to get input and buy- in (Builds People, Teams, and Organizations)
  • Dedicated to meeting or exceeding expectations and requirements of internal/external customers (Builds People, Teams, and Organizations)
  • Understands Hach Service strategy and charts the course to deliver to strategic goals (Charts the Course)
QUALIFICATIONS:
  • Prefer a BA or BS degree in Business, Chemistry, Biology, Electronics or Environmental Science or equivalent experience
  • Demonstrated working knowledge of Microsoft Office
  • Prefer 1 year experience in management or a leadership role
  • AS400 and ServiceMax knowledge a plus
  • Demonstrated customer service experience
  • Strong MS Excel skills with ability to analyze relevant data for problem solving and decision making
  • Fluent in written and spoken English
English

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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Deadline: 13-05-2024

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