Manager Reporting & Diagnostics (Supply Chain Control Tower) (m/f/d)

Purpose

The Supply Chain Control Tower & Performance Management team drives excellence in reporting & analytics capabilities to increase transparency and visibility across the entire supply chain organization. In addition, the team provides insights and scenario-based simulations to drive improvements.

This sub-team creates, manages, and develops processes and tools to enable the decision-making process of Order to Cash – from availability creation at the Distribution Center to achieving the highest OTIF performance for DTC channels and wholesale partners. Main deliverables will are to:

• Create data transparency on key performance drivers in most automated way
• Create harmonization across markets
• Identify improvement/optimization opportunities
• Contribute to create a unified version of the truth enhancing collaboration across functions
• Ensure that all relevant metrics are developed and reported in a format and frequency suitable to meeting business requirements and objectives.

Key Accountabilities

• Requirements Definition
• Coordinate efforts to drive Order to Cash visibility with relevant teams by defining problem, developing hypothesis, collecting, and exploring data.
• Translate business requests and needs into business and technical requirements.
• Generate detailed and up-to-date documentation.

Reporting

• Deliver on Order to Cash reporting capabilities (design, development & enhancement), while ensuring standardization, harmonization, and scalable solutions with fast and efficient data
• Facilitate data management improvements with relevant stakeholder to ensure utmost efficiency and securing one version of truth (data accuracy & source integrity)
• Communicate and train associated with new tools and processes with relevant stakeholders and departments.
• Responsible for testing prior to new releases driven by IT department

Demand Management and User Support

• Manage ASPEN tickets and channel reported issues
• Manage and track demand intake to capture new requirements with a close and regular interaction with SCM markets
• Organize, coordinate, and actively contribute to define and execute user acceptance tests for newly developed reporting capabilities
• Drive change management of newly developed reporting capabilities to SCM Markets and relevant stakeholders

Consulting

• Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in current reporting capabilities
• Runs root cause analysis queries to help support business in answering key management questions or big bets
• Identify opportunities for Data Management (“Back-End”) Improvements.
• Interact with the other BPM’s from the different SCM functions to capture systems and process changes.
  

Key Relationships

• All Global SCM Functions & Markets
• SCM Finance
• Global Sales
• TECH/IT internal and external developers
• Product Operations
• D&A…

Knowledge, Capabilities and Experience

Soft skills

• Self-starter with an ability to work under tight deadlines
• Excellent logical thinking and analytical skills
• Strong team player with strong stakeholder management skills (including effective communication to different levels of the organization)

Hard skills

• Proficient in database concepts with a very good working knowledge of ERP Systems (preferably SAP S/4 HANA)
• Hands on experience of BI Solutions
• Familiar with Front-End BI visualization software’s such as MicroStrategy, Tableau or Power BI
• Advanced skills in Microsoft Excel
• Good understanding of supply chain processes
• Ability to understand and design data into efficient reporting to support improved business decisions
• Advanced skills in Microsoft Excel and Access
• Good knowledge of project management principles and methodologies

Qualifications