Manager - Technical Product Support

View: 131

Update day: 21-03-2024

Location: Fribourg Fribourg FR

Category: Consulting / Customer Service

Industry:

Job type: CDI

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Job content

Our client develops, produce, and supply high-quality products and services intended for diagnostic laboratories.

Responsibilities :

You will be in charge of the Technical Product Support Team and you will lead and coordinate the team, define priorities and make relevant decisions.
You will manage internal and external customers in order to ensure high level of satisfaction.
You are responsible to ensure the efficiency of work flows, optimize processes and service delivery as well as customer support activities
Your teams are accountable to set up and manage international workshops and other technical support activities.
You lead, advance and motivate your international team.

Qualifications:

Good technical knowledge, ideally in Electronics in regulated medical field.
You have more than 5 years of experience in a similar function, possibly in a medical technology or diagnostics environment.
You have several years of experience in managing a team and proven leadership skills.
You have sound knowledge in process management (Six Sigma / Lean Six Sigma).
You feel at ease in using controlling tools within an industrial environment.
You are fluent in English. French and/or German would be an asset.
Punctual travels in Europe and USA

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