MFO Relationship Specialist, Geneva

JPMorgan Chase & Co.

View: 144

Update day: 25-03-2024

Location: Genève Genève GE

Category: Other

Industry: Capital Markets

Job type: Full-time

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Job content

JPMorgan Chase & Co . is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, ultra-high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm.

The Swiss Multi-Family-Office and Intermediaries team focuses on external and independent asset manager in Switzerland with end clients located across the globe.

Job Responsibilities & Activities

MFO Group

The Swiss Multi-Family-Office and Intermediaries team focuses on external and independent asset manager in Switzerland with end clients located across the globe. The relationship the MFO team builds are institutional and allow us to deliver the most sophisticated products and services of J.P. Morgan. The MFO market is a strategic segment for J.P. Morgan Private Bank with significant growth potential, both from a commercial and career standpoint.

Overview
  • Relationship Specialists play a pivotal role in the MFO team . They are the day-to-day interface between the MFOs and JP Morgan on all questions related to the institutional relationship and specific client accounts matters. They assist MFOs in the MFO onboarding process, the client account opening process, in account maintenance and in ensuring that all transactions across asset classes incl the left and right hand side of the balance sheet settle correctly in the end clients’ accounts.
  • They identify cross-sell opportunities and escalate to product partners in order to close or provide advice to the MFO.
  • They work as part of the MFO team to deliver a seamless and integrated experience to MFOs and their clients across all Private Bank solutions. Relationship Specialist work closest with the MFO Business Developers to establish effective business relationships.
Responsibilities And Activities
  • Institutional coverage: Support MFO Business Developer to identify and onboard MFOs to J.P. Morgan platform (KYI, approval preparation). Build and maintain relationships with MFO staff with a view to accelerate client and asset gathering at J.P. Morgan.
  • Client Account Opening: Cooperate with MFOs for collection of account opening documents. Collect KYC, liaise with MFO on a/c opening forms, get exception approvals for PEP/AML. Calculate Source of Wealth, fill out CAF, handle Red Dots together with MFO Business Developer. Any communication with the end client at this stage is done through the MFO.
  • Client Account Maintenance: Answer MFO questions with regards to settlement, corporate actions, statements, etc. Solve issues highlighted by MFOs in cooperation with MO. Focus on fast turnaround and clear communication.
  • Information Updates: Assist MFOs in all information updates like change of address, updated KYC changes, and ensures all necessary documentation is processed in accordance with the bank’s standards.
  • Account Administration: Set up credit lines, take care of account unblocks, coordinate invitation of MFO to events, handle updates of client backgrounds and periodic KYC renewal.
  • Credit: Assists in execution of credit facility, facilitates ad-hoc client requests, trouble shooting and helps drive remediation or campaigns required by the bank.
Personal Attributes & Requirements
  • At least 5 years of solid Client Service / Relationship Manager support experience or Middle-Office experience from Private Bank or institutional coverage team.
  • Solid working knowledge of all Private Banking products including relevant operational processes on cash/securities settlement, corporate action and banking products etc.
  • High sensitivity to Private Banking Control standards particularly those related to KYC, money transfers, securities settlement, hold mail, credit and any other transactional services.
  • Strong interpersonal skills on servicing and ability to maintain and deepen relationships.
  • Capable of interacting with clients and/or institutions directly and able to resolve inquiries and trouble shoot problems independently.
  • Entrepreneurial: fast paced, adaptable and able to work in a demanding and unpredictable environment.
  • Organizational skills: structured, efficient, organized and dynamic
  • Clear and structured communication with demonstrable drafting and formatting skills in standard office packages such as MS Office, Adobe Acrobat and other products.
  • Detail oriented with the ability to think outside the box. Results oriented.
  • Languages : fluent in French and English. Another European language would be a plus.
  • Limited travel with opportunistic meetings throughout Switzerland.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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Deadline: 09-05-2024

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