MS Teams Subject Matter Expert

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Working within Global Business Services, you will playing a key role in strengthening our Global IS team, supporting Microsoft Office365 service in Krakow Poland. Reporting to Office365 operation Lead, you will be part of a team responsible for applying broad IS technology knowledge and expertise to support global business needs and help solve challenging topics. This Role reports to the IS project Manager for Infrastructure.

Your responsibilities

• Executing IS activities within all IS process domains, especially within “build and run” to support global business needs.
• Identifying, proposing and implementing Microsoft Teams service.
• Supporting the installation, management, maintenance and optimization of IS solutions/services.
• Providing support and guidance during the installation of new IS solutions/services or improvements to existing IS solutions/services.
• Delivering IS solutions/services according to agreed-upon Service Level Agreements (SLAs), on time, within budget and at high quality – according to agreed-upon RACIS specifications.
• Consulting with relevant stakeholders across the business to give advice, ensuring compliance with ABB IS Enterprise Architecture.
• Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice.

Your background

• A bachelor’s degree in information technology.
• More than 3 years of experience in IT service operation working as IS Specialist with Microsoft office365 service.
• Sound knowledge of Microsoft Office365, Active Directory, Windows server and PowerShell.
• Knowledge of IT service management (ITIL certification is a plus)
• Ability to work independently and manage multiple demands on time, in cross-functional, virtual, and international teams.
• A collaborative, solutions- and customer-service-oriented approach and strong communication skills.
• Fluency in spoken and written English.

More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. Interested in joining our team in this role? If so, we look forward to receiving your application via our online careers tool. Please submit your CV and motivation letter in English – documents in other languages will not be reviewed. Global Talent Acquisition Team, ABB Asea Brown Boveri Ltd. Let’s write the future. Together. www.abb.com/careers We reserve the right to withdraw this posting at any time.